Mapfre · 17 hours ago
Auto Damage Insurance Express Claim Rep (Hybrid or Remote)
Webster MA or Work from Home, MA, US
Full-time
Hybrid
New Grad, Entry Level
$20.44/hr - $25.81/hr
0+ years expMapfre is a global insurance leader with a strong local presence, and they are seeking an Auto Damage Claim Rep to join their Claims, Physical Damage Department. In this role, you will adjust 1st party Express claims for Auto Physical Damage, ensuring effective communication and customer service while managing claims and identifying potential fraud.
InsuranceLife InsuranceProperty Insurance
Responsibilities
Assure written and verbal communications are timely, professional and empathetic
Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards
Ensure all parties involved in a loss are contacted to identify claim exposures
Maximize utilization of preferred vendors and repair/appraisals channels
Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight
Identify potentially fraudulent claims for transfer with Supervisory input
Embrace and effectively manage a team centric approach
Qualification
Required
Associate's Degree and 1-3 years experience
0 - 1 year experience with Bachelor's Degree
Excellent customer service and interpersonal skills are required
Effective verbal and written skills are necessary
Ability to work in a fast paced environment
Benefits
Competitive health coverage
Retirement plans
Paid time off
Flexible work options
Lifestyle perks like employee discounts
Tuition reimbursement
Leadership programs
Internal mobility opportunities
Company
Mapfre
MAPFRE a global insurance company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.16B2026-01-14Post Ipo Debt· $1.16B
2022-03-09Acquired
2000-01-07IPO
Leadership Team
Dan Olohan
Chief Operations Officer
Jaime Tamayo
CEO INTERNACIONAL
Recent News
2026-01-16
Company data provided by crunchbase