Medstar Media · 22 hours ago
Client Success Manager
United States
Full-time
Remote
Mid Level
3+ years expMedstar Media is a boutique digital marketing agency specializing in the medical aesthetics industry. The Client Success Manager will be responsible for building client relationships, executing digital marketing strategies, and ensuring client satisfaction to help brands thrive.
Digital MarketingMarketingSEOWeb DesignWeb Development
Responsibilities
Build and maintain strong client relationships by ensuring satisfaction, addressing concerns, and delivering consistent value
Develop and execute digital marketing strategies aligned with client goals, overseeing their implementation from start to finish
Collaborate cross-functionally with designers, writers, developers, and other team members to ensure timely and high-quality deliverables
Conduct ongoing market research to stay current on industry trends and keep agency services competitive
Track and analyze campaign performance, making data-driven adjustments to optimize results
Prepare clear, insightful reports and presentations that communicate progress, results, and strategic recommendations
Identify upsell opportunities by regularly assessing client needs and recommending additional services that drive growth
Train and support client teams on lead-nurturing strategies and systems to maximize conversion potential
Qualification
Required
3+ year in a digital marketing agency or client-facing role
Experience managing marketing strategies across multiple channels (paid ads, SEO, web, content)
Familiarity with Meta Business Suite, Google Ads, WordPress, and basic reporting tools
Strong communication, problem-solving, and project management skills
Comfortable explaining marketing concepts to non-marketers
Organized, analytical, and driven to make an impact
Preferred
Bonus: background in PR or managing wellness/beauty clients
Benefits
Competitive pay aligned with your skills and impact
Clear growth path with opportunities for advancement and skill development
Flexible, remote-friendly culture that supports work-life balance
Cutting-edge tools to help you work efficiently and stay ahead of trends
Collaborative team environment built on respect, creativity, and open communication
A leadership role at a respected agency with a proven track record in the aesthetics industry
Company
Medstar Media
Medstar Media provides digital marketing for doctors, dentists, and medical spas.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chris Zelig
Founder and Chief Executive Officer
Recent News
2025-04-29
2025-03-31
Company data provided by crunchbase