Radwell International · 9 hours ago
Quality Engineering Tech Specialist
Glendale, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expRadwell International is seeking a Senior Quality Engineering Specialist to serve as a technical authority and quality enabler within production operations. This role involves resolving complex quality issues, mentoring technicians, and supporting continuous improvement initiatives to enhance operational capabilities.
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Responsibilities
Perform complex bench-level electronic and electro-mechanical diagnostics, refurbishment, and repair using advanced troubleshooting, rework, calibration, and validation techniques
Serve as the final technical escalation point for challenging, high-risk, or non-obvious repair issues
Diagnose systemic and intermittent failure modes, applying structured root cause analysis to drive repeatable, preventive solutions
Support resolution of complex quality issues that materially impact repair success, warranty exposure, or repeat failures
Serve as a technical mentor and coach, providing hands-on guidance, structured knowledge transfer, and real-time troubleshooting support to technicians
Develop technicians’ diagnostic reasoning, technical confidence, and adherence to quality standards, rather than simply providing answers
Support onboarding and ramp-up of newly hired technicians by accelerating skill development and technical independence
Act as a trusted technical presence within daily operations, reinforcing a culture of learning, accountability, and craftsmanship
Contribute to technician engagement and retention by supporting skill growth and professional development
Function as the recognized Subject Matter Expert for Radwell products, platforms, or technologies
Provide technical decision support for product performance viability, BER determinations, and warranty-related evaluations in partnership with Quality Engineering leadership
Collaborate with Quality and Operations teams to resolve repeat failures, warranty drivers, and systemic technical risks
Maintain deep, current knowledge of assigned product families, emerging failure modes, and evolving production techniques
Contribute to the development, refinement, and maintenance of work instructions, repair procedures, diagnostic guides, and training materials
Support formal and informal training initiatives, including development plans that strengthen technician capability and consistency
Identify knowledge gaps and proactively propose training, documentation, or process improvements
Reinforce adoption of standard work to improve quality, predictability, and repeatability across repair operations
Partner with Quality, Engineering, and Production teams to support daily technical needs, escalation management, and capability planning
Provide technical insight to support corrective actions, continuous improvement initiatives, and prevention-at-the-source efforts
Participate in improvement activities focused on quality, consistency, cycle time reduction, and waste elimination, with customer impact in mind
Share lessons learned and best practices to strengthen technical capability across operations
Qualification
Required
Advanced experience in electronics and electro-mechanical technical / repair work in a production or service environment
Demonstrated mastery of complex diagnostics, schematic interpretation, and advanced rework techniques
Proven ability to mentor, train, and influence technicians at multiple skill levels
Strong understanding of product economics, warranty impact, and quality metrics
Ability to balance hands-on technical work with coaching and operational support
Expert-level electronic troubleshooting and repair capability
Strong coaching, mentoring, and knowledge-transfer skills
Root cause analysis and failure mode identification
Excellent verbal and written technical communication
Ability to influence without direct authority
High standards for quality, safety, and workmanship
Continuous improvement mindset with business awareness
Three to Five years related experience and/or training preferred
High School Diploma or equivalent preferred
Preferred
Associates degree in Electronics Technology, Electrical Engineering Technology, or a related technical/quality field preferred
Relevant technical certifications preferred
Lean, Six Sigma, or structured problem-solving training a plus
Benefits
Health, dental, and vision coverage
Company sponsored short-term and long-term disability benefits
$50,000 in Life insurance
Additional voluntary benefits
401(k) Plan
Common paid Company Holidays
15 days of PTO annually
Company
Radwell International
Radwell, established in 1979, is a global leader in industrial automation solutions, providing new, never-used, refurbished, obsolete, and hard-to-find automation, industrial, electrical, and MRO components to businesses of all sizes.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Greenbriar Equity Group
2022-04-04Acquired
2021-01-01Private Equity· $200M
Leadership Team
Scott Vaughn
Chief Strategy Officer (CSO)
Recent News
Google Patent
2024-04-14
Google Patent
2024-04-14
2023-08-08
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