ServiceNow · 23 hours ago
Advisory Solution Consultant – Identity & Security
Waltham, MA
Full-time
Hybrid
Senior Level
$134K/yr - $222K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking an Advisory Solution Consultant for their Identity & Security team. The role involves partnering with Sales to address complex identity, access, and security challenges, serving as a trusted advisor to design and implement solutions that reduce risk and improve governance.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Customer Engagement & Solution Design: Partner with Sales to lead discovery, solution design, and technical validation for Identity & Security use cases. Engage with customer security, identity, IT, and risk stakeholders to understand requirements, challenges, and success criteria. Design and position solutions that address identity governance, access control, risk reduction, and security automation
Demonstrations & Technical Leadership: Deliver compelling, value-based demonstrations tailored to customer security and identity priorities. Articulate how identity and security capabilities integrate into broader enterprise workflows and platforms. Serve as a technical authority during evaluations, proof-of-concepts, and competitive situations
Value & Outcome Positioning: Translate identity and security capabilities into business outcomes such as reduced risk, improved compliance, and operational efficiency. Support executive-level conversations by framing security and identity initiatives in terms of business impact and resilience. Partner with Sales to develop solution narratives that align to customer priorities and buying personas
Deal Support & Execution: Support complex sales cycles from early discovery through close, ensuring technical accuracy and customer alignment. Identify and mitigate technical or solution-related risks during the sales process. Collaborate with internal teams to ensure solutions are feasible, scalable, and aligned to product capabilities
Continuous Learning & Collaboration: Stay current on identity, security, and regulatory trends to inform customer conversations. Share field insights and best practices with peers and leadership. Partner with Product, Enablement, and Marketing teams to provide feedback from the field. Participate in a sales-driven, high-accountability culture centered on continuous skill development in a rapidly evolving security market
Qualification
Required
5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales, or a related technical role
Track record of strong performance in prior SC roles — expect to demonstrate consistent contribution to technical wins and deal outcomes
Genuinely curious and proactive in adopting AI and emerging sales support technologies to enhance customer engagements, solution design, and deal execution
Strong understanding of identity and security concepts, including identity governance, access management, and risk
Ability to quickly learn new technologies, demonstrate their capabilities, and connect them to impactful customer business challenges
Experience supporting enterprise-level complex sales cycles
Ability to communicate effectively with both technical and business stakeholders
Strong presentation and storytelling skills — able to paint the art of the possible and align solutions to customer priorities
Willingness to travel as required (typically 25–50%)
Preferred
Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations platforms
Background in enterprise SaaS or platform-based solutions
Familiarity with compliance and regulatory considerations impacting identity and security programs
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase