Chubb · 5 hours ago
Implementation Specialist, Sr.
Chicago, IL
Full-time
Onsite
Mid, Senior Level
3+ years expChubb is a world leader in insurance, and they are seeking a Senior Implementation Specialist responsible for developing and managing client implementation project plans. The role involves coordinating with internal and external partners to ensure timelines are met throughout the implementation process.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Single source of contact for clients, brokers and external partners during the implementation and enrollment process
Partner with Enrollment Services to ensure quality, timely enrollments
Manage the internal Implementation process including execution of enrollment data
Demonstrate a solid knowledge of Combined US products, services including administration and billing and technology platforms
Display an understanding of interdependencies/relationships with other internal partners
Conduct implementation calls with clients to ensure accuracy in group setup and enrollment technology builds
Establish and build cohesive partnerships with internal and external customers
Deliver exceptional and timely customer service when addressing implementation questions and issues
Manage and steward implementation issues toward resolution in a timely and efficient manner
Responsible for service delivery up and thru first bill payment and reconciliation
Qualification
Required
Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required
Bachelor's degree or equivalent experience required
Single source of contact for clients, brokers and external partners during the implementation and enrollment process
Partner with Enrollment Services to ensure quality, timely enrollments
Manage the internal Implementation process including execution of enrollment data
Demonstrate a solid knowledge of Combined US products, services including administration and billing and technology platforms
Display an understanding of interdependencies/relationships with other internal partners
Conduct implementation calls with clients to ensure accuracy in group setup and enrollment technology builds
Establish and build cohesive partnerships with internal and external customers
Deliver exceptional and timely customer service when addressing implementation questions and issues
Manage and steward implementation issues toward resolution in a timely and efficient manner
Responsible for service delivery up and thru first bill payment and reconciliation
Demonstrated analytical skills and knowledge base to consult with customers on insurance products
Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs
Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
Ability to prioritize and manage customer expectations accordingly
Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation
Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference
Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks 'OneChubb'
Preferred
Voluntary/Worksite marketplace experience preferred
Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred
Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Media OutReach Newswire
2026-01-22
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2026-01-14
2026-01-08
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