mdf commerce · 3 hours ago
Senior Specialist, Implementation
United States
Full-time
Remote
Mid, Senior Level
4+ years expmdf commerce is a leading public procurement platform trusted by government agencies and suppliers. The Senior Specialist, Implementation will be responsible for executing complex implementations, engaging with clients, and collaborating with cross-functional teams to ensure successful system configurations and data transformations.
E-CommerceE-Commerce PlatformsInformation TechnologySaaSSoftwareSupply Chain Management
No H1B
Responsibilities
Own delivery execution of complex/enterprise-level implementations from post-sale handoff through go live, including standardizing and transforming client data into templated format and completing system configurations, data validation, testing, UAT and customer enablement sessions
Lead customer-facing calls and follow-up on post-call items such as developing product specs, product mock-ups, next steps and customer-specific training materials
Become a product and domain expert—from workflow and feature functionalities to main customer use cases
Translate customer business processes, funding workflows and roles into solution configurations and work together with customer and/or internal teams to find solutions to meet client needs/workflows
Interface with the internal teams to scope requests, implement new feature requests, and set up integrations
Document configuration decisions, data assumptions, dependencies, and business rules for internal continuity and handoffs
Participate and coordinate light scoping for contracted custom features, enhancements, or integrations, including validating and documenting customer expectations, acceptance criteria, and constraints
Collaborate with Product and Engineering to translate customer needs into sprint-ready requirements and Jira tickets
Work together with Product, Engineering and QA to validate custom deliverables against acceptance criteria and coordinate customer feedback loops
Align customers on realistic timelines and feasibility within sprint environments
Mentor and provide guidance to junior Implementation Specialists, helping accelerate their ramp and adoption of best practices
Contribute to implementation templates, standards, methodology and cross-team documentation
Escalate and resolve complex issues while balancing client expectations and internal priorities
Proactively identify process improvements, efficiency gains, and customer experience enhancements
Qualification
Required
4–7 years of experience in SaaS implementation, solution delivery or professional services, including enterprise-level projects including data transformation, software configuration/implementation, and integration
Experience with data manipulation and standardization methods and tools. We utilize Trifacta and Excel/Power Query
Familiarity with SaaS configuration, workflow design and structured delivery methodologies
Great time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups
Demonstrated success leading multiple concurrent implementations, especially complex enterprise/government projects with cross-functional stakeholders
Effective collaborator with cross-functional teams—especially product, customer success, and engineering
Advanced knowledge of MS Office suite, Smartsheet and JIRA or similar tooling for backlog, tickets and sprint management. Experience with Trifacta is a plus
Being customer centric—enjoy solving real-world problems, advising clients, and going the extra mile to deliver great outcomes
Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time
Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI
Benefits
Work equipment provided while working from home.
Broad-based employee ownership Program.
Competitive benefits, 401K with employer match, and compensation programs.
Flexible paid vacation, personal, and sick days off.
Closed office during the holidays—Paid vacations between Christmas and New Year’s Day.
Company
mdf commerce
mdf commerce enables the flow of commerce by providing a broad set of SaaS solutions.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$42.5M2024-03-11Acquired
2023-09-29Post Ipo Debt· $30M
2020-12-21Post Ipo Equity· $12.5M
Leadership Team
Chris Van Beke
Senior Vice President, Strategy
Nicolas Vanasse
Vice President, Chief Legal Officer and Corporate Secretary
Recent News
2025-06-16
2024-06-04
2024-06-04
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