Humana · 5 hours ago
Inbound Contacts Representative
United States
Full-time
Remote
Entry Level
$38K/yr - $46K/yr
1+ years expHumana is committed to putting health first and is seeking an Inbound Contacts Representative to address incoming inquiries from customers. The role involves providing customer support, resolving complex concerns, and ensuring a consistent customer service experience for TRICARE beneficiaries and providers.
Health CareHealth InsuranceInsuranceVenture Capital
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deliver a consistent customer service experience by providing efficient and timely resolutions to our TRICARE beneficiaries and providers
Act as customer advocate by resolving complex concerns in an accurate and timely fashion
Demonstrate ability to make good business decisions aligned with our Humana values
Prioritize workload to continuously answer incoming calls and maintain established schedules
Qualification
Required
Our Department of Defense contract requires U.S. Citizenship for this role
Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)
Minimum one, (1) year customer service experience in a professional environment
Prior experience managing multiple or competing priorities
Demonstrated ownership to problem-solve independently
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
Knowledge navigating multiple systems/platforms and ability to troubleshoot and resolve general technical difficulties in a remote environment
Preferred
Experience in healthcare, military, or managed care environment
Call Center experience
College degree (Associate's or Bachelor's) highly preferred
Knowledge of customer service principles and practices – formal training or experience
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Chief Operating Officer, CenterWell Home Health
Recent News
2026-01-16
2026-01-16
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