RemX | The Workforce Experts · 14 hours ago
Service Account Manger
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $100K/yr
5+ years expRemX | The Workforce Experts is seeking a Service Account Manager to support customers operating complex automated packaging systems in the pharmaceutical, cosmetics, and personal care industries. This role focuses on strengthening customer relationships, managing service programs, and growing aftermarket business including spare parts and maintenance solutions.
Information TechnologyStaffing Agency
Hiring Manager
Jody Carle
Responsibilities
Act as the dedicated service representative for key customers, building trust and long‑term relationships
Oversee service maintenance programs, from proposal through renewal, tailoring solutions to customer needs
Promote aftermarket offerings including spare parts, tooling, retrofits, and machine upgrades
Prepare and track quotations for non‑standard requests and customer-specific service packages
Drive revenue growth within existing accounts and help develop strategic customers into major accounts
Monitor performance metrics for assigned clients and ensure service sales targets are achieved
Coordinate internal teams involved in parts, service, and technical support to ensure seamless project execution
Respond to customer inquiries promptly, ensuring issues are escalated and resolved efficiently
Participate in technical discussions with customers and collaborate internally to support product improvements and upgrades
Assist in organizing the activities of field technicians and engineers assigned to major accounts
Maintain accurate documentation for PM programs, service histories, parts consumption, failures, and corrective actions
Stay current on new tools, technical updates, and product developments
Represent the company professionally on customer sites and comply with all required site clearances and safety protocols
Qualification
Required
Bachelor's degree in engineering or 8+ years of relevant technical service or operations experience
At least 5 years in a manufacturing, engineering, service, or capital equipment environment
Hands-on familiarity with technical drawings, schematics, and mechanical/electrical systems
Experience working with automated equipment or industrial machinery (pharma environment preferred)
Strong communication, organization, and problem‑solving abilities
Ability to manage multiple priorities and work independently, including remote work
Comfortable interacting with international teams and multicultural customers
Willingness to travel up to 25%, both domestically and overseas
Preferred
Knowledge of packaging equipment or other automated machinery
Experience working in GMP or regulated production environments
Ability to support technical troubleshooting conversations (electromechanical, PLC, motion control)
Solid understanding of preventive maintenance planning and spare parts management
Background acting as a liaison between customers, engineering, and field service teams
Benefits
Comprehensive benefits including medical, dental, vision, disability, and retirement savings plans.
Company
RemX | The Workforce Experts
RemX is the professional staffing division of EmployBridge, a $3 billion staffing organization with more than 600 offices in the U.S. and Canada.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase