TEC Specialty Products · 7 hours ago
Technical Service Representative
Aurora, IL
Full-time
Onsite
Senior Level
5+ years expTEC Specialty is seeking a Technical Services Representative to serve as a key technical resource for customers, distributors, and internal teams. This role provides front-line technical guidance on TEC flooring, adhesive, and installation system products while ensuring accurate product use and effective issue resolution.
Building MaterialRetailService Industry
Hiring Manager
Chelsea Sheets
Responsibilities
Serve as the first point of contact for customer technical inquiries related to flooring systems, adhesives, and associated products
Answer questions regarding product performance, application methods, limitations, and best-use scenarios
Guide customers in selecting the most appropriate product for specific job requirements and conditions
Troubleshoot product and installation issues using structured diagnostic and problem-solving techniques
Provide timely, accurate, and professional responses to customer inquiries
Collect, document, and validate customer claims related to product performance or installation issues
Coordinate claims intake, documentation, and resolution in accordance with company policies
Execute approved corrective actions, including product replacement, credits, refunds, or no-charge materials
Identify potential risk situations and escalate complex or high-impact issues to Area Technical Managers, Quality, R&D, or EHS teams
Support quality events or recalls by executing established communication and corrective action procedures
Maintain strong technical knowledge of current and legacy TEC products, application requirements, warranties, and industry standards
Develop working knowledge of competitive products and market positioning
Provide feedback from the field to support product improvements, reformulations, and new product development
Support the development and maintenance of product literature, technical data sheets, and installation instructions
Work closely with Sales, Quality, Manufacturing, R&D, Supply Chain, and EHS teams to support customer satisfaction and issue resolution
Represent TEC Specialty with professionalism, technical credibility, and a customer-focused mindset
Ensure accurate documentation and compliance with internal policies, procedures, and EHS requirements
Qualification
Required
Associate's degree required; Bachelor's degree preferred
Minimum of five (5) years of experience in technical support, customer service, or sales within a manufacturing environment
Strong problem-solving, communication, and documentation skills
Ability to clearly explain technical concepts to installers, distributors, and non-technical audiences
Proficiency in Microsoft Word, Excel, Outlook, and Windows-based applications
Ability to manage multiple priorities in a fast-paced, team-oriented environment
Preferred
Experience in flooring, adhesives, coatings, construction materials, or related industries strongly preferred
Salesforce Experience, preferred
Company
TEC Specialty Products
Since 1957, TEC has provided professional installers with innovative floor prep and installation products for tile, stone, wood, carpet and resilient flooring.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase