Technician II Client Services jobs in United States
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Thomas Jefferson University · 19 hours ago

Technician II Client Services

positionBucks County, PA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Thomas Jefferson University is a nationally ranked institution dedicated to reimagining health care and higher education. They are seeking a Technician II Client Services responsible for delivering exceptional support and assistance to clients regarding technical products and services, troubleshooting issues, and enhancing user experience.

Continuing EducationE-LearningEdTechEducationHigher EducationMedicalNon ProfitSTEM EducationTrainingUniversities
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H1B Sponsor Likelynote

Responsibilities

Resolve escalated desktop, application, and connectivity issues
Perform software deployments, updates, and patching
Document solutions and contribute to the IT knowledge base
Provide training and guidance to junior technicians
Communicate effectively with end-users to ensure clarity and satisfaction

Qualification

Desktop supportTicketing systemsConnectivity troubleshootingSoftware deploymentsInterpersonal skills

Required

High School Diploma/GED
3 years related work experience
Apply logical steps to resolve technical issues and escalate when necessary
Strong interpersonal skills to provide a positive support experience
Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Benefits

Medical (including prescription)
Supplemental insurance
Dental
Vision
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits

Company

Thomas Jefferson University

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Thomas Jefferson University is a university and healthcare system that offers academic programs in business, healthcare, and engineering.
dateFounded in 1824
location
Philadelphia, Pennsylvania, USA
people-size10001+ employees
web-link
http://www.jefferson.edu/

H1B Sponsorship

Thomas Jefferson University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (56)
2023 (54)
2022 (45)
2021 (61)
2020 (41)

Funding

Current Stage
Late Stage
Total Funding
$0.46M
Key Investors
Foundation for Opioid Response EffortsAARPKnow Diabetes by Heart
2025-07-30Grant· $0.46M
2022-06-29Grant
2021-04-01Grant

Leadership Team

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Bruce Meyer
Senior Executive VP, Thomas Jefferson University and Chief Physician Executive
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Recent News

Business Wire
Thomas Jefferson University and Sempresto, Inc. Announce Strategic Partnership to Advance Smartphone-Integrated Rescue Medication Platform
2025-12-10
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2025-12-08
Business Wire
Thomas Jefferson University and Sempresto, Inc. Announce Exclusive, Worldwide Licensing Agreement for Innovative Smartphone-Integrated Epinephrine Autoinjector
2025-11-04
Company data provided by crunchbase