Veradigm® · 6 hours ago
Client Success Manager
United States
Full-time
Remote
Mid Level
$58K/yr - $80K/yr
3+ years expVeradigm is a company focused on empowering healthcare providers and enhancing operational outcomes. They are seeking a Client Success Manager for Revenue Cycle Management who will be responsible for building strong relationships with clients, ensuring optimal use of Veradigm’s RCM solutions, and driving client satisfaction and growth.
Electronic Health Record (EHR)Health CareHospitalInformation ServicesInformation Technology
No H1B
Responsibilities
Serve as the main point of contact for RCM clients, building strong, trusted relationships with practice leaders, billing managers, and revenue cycle stakeholders
Conduct regular business reviews focusing on KPIs such as collections performance, clean claim rates, denial trends, AR days, and productivity metrics
Understand each client’s operational workflows and revenue cycle goals; develop tailored action plans to improve performance using Veradigm solutions
Partner with clients to drive adoption of new features, best practices, and optimization opportunities across the Veradigm ecosystem
Monitor account health and proactively identify trends impacting reimbursement, claims throughput, or workflow efficiency
Collaborate with internal RCM operations, product, engineering, and support teams to resolve client issues in a timely, accurate manner
Analyze revenue cycle reports to provide insights around coding, claims management, payment posting, EDI transactions, and denials
Support onboarding transitions and ensure new clients are set up for RCM success
Partner with Account Management, Support, Implementations, and Product Management to advocate for client needs and improvement opportunities
Provide client feedback to product teams regarding system enhancements, usability concerns, and feature requests
Assist with coordinating training resources and documentation to strengthen client workflow efficiency
Increase client satisfaction by delivering measurable improvements in practice revenue and operational outcomes
Identify upsell or cross‑sell opportunities (analytics, add‑on modules, services) and collaborate with Sales/Account Management
Reduce churn by proactively managing client concerns, maintaining clear communication, and demonstrating ongoing value
Qualification
Required
3–5+ years of experience in client success, account management, or RCM operations within healthcare technology or medical billing
Strong understanding of revenue cycle processes: charge capture, coding, claims submission, ERA/EOB reconciliation, denials, appeals, and AR follow‑up
Experience supporting or working with EHR/PM systems and RCM tools
Excellent communication, relationship management, and problem‑solving skills
Ability to interpret financial/RCM performance data and translate insights into actionable recommendations
Proven track record of managing multiple client accounts in a fast‑paced environment
Preferred
Experience with Veradigm, Allscripts, or other major ambulatory EHR/PM systems
Background in medical billing, practice management, or healthcare operations
Knowledge of RCM KPIs, industry benchmarks, and regulatory/compliance considerations
Project management experience (PMP or similar a plus)
Benefits
Holidays
Vacation
Medical
Dental
Vision insurance
Company paid life insurance
Retirement savings
Company
Veradigm®
Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$175MKey Investors
NantCapital
2025-06-18Post Ipo Debt· $75M
2015-06-30Post Ipo Equity· $100M
2008-03-18Acquired
Leadership Team
Donald Trigg
Chief Executive Officer
Ian Maurer
Vice President and General Manager, RCS
Recent News
2025-12-16
Company data provided by crunchbase