Desktop Administrator II jobs in United States
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Premier Medical · 23 hours ago

Desktop Administrator II

positionThe Villages, Florida, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

NeueHealth is a value-driven healthcare company committed to providing high-quality, coordinated care. The Desktop Administrator II is responsible for Tier 2 technical support, handling escalated incidents, and ensuring adherence to service-level agreements while collaborating with team members to resolve issues efficiently.

Clinical TrialsHealth CareMedicalTherapeutics
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H1B Sponsor Likelynote

Responsibilities

Regular travel to clinics located in the region around The Villages
Manage and resolve escalated tickets in accordance with defined SLAs
Escalate issues to engineering teams when required, ensuring proper documentation and follow-up
Maintain a consistent on-site presence to address in-person support needs
Provide actionable feedback to the Service Desk Manager regarding ticket trends, process improvement opportunities, and suggestions for enhancing service desk operations
Create, update, and maintain IT documentation in the knowledge base
Collaborate on technical projects to improve the efficiency and effectiveness of end-user technology support
Deliver hands-on support for executive leadership and their assistants as needed
Participate in an on-call rotation to ensure continuous support availability
Perform other duties as assigned

Qualification

Technical supportWindowsMacMicrosoft Office SuiteRemote desktop toolsProblem-solvingCommunication skillsTeam-oriented mindset

Required

Bachelor's or associate degree in a relevant field (e.g., Technology, Security) or equivalent professional experience
2–3 years of experience in technical support, focusing on end-user assistance and troubleshooting, using a modern ticketing system
Proficiency in platforms including, but not limited to: Operating Systems: Windows, Mac; Applications: Microsoft Office Suite, Office 365, Zoom Rooms; Tools: Remote desktop and remote management applications
Experience working on technical projects within a collaborative team environment
A proactive, 'can-do' attitude with a focus on problem-solving and innovation
Ability to independently learn and adapt to new technologies and applications
Strong critical thinking and analytical skills, with an emphasis on evaluating and resolving complex technical issues
Exceptional written and verbal communication skills, including the ability to translate technical issues into actionable recommendations
Team-oriented mindset with the capability to balance individual responsibilities and team goals effectively

Preferred

Prior experience supporting executive leadership and administrative assistants is highly desirable

Company

Premier Medical

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PREMIER MEDICAL ASSOCIATES ALL FLORIDA, LLC is a medical practice company based out of 1580 SANTA BARBARA BLVD, The Villages, Florida, United States.
dateFounded in 2013
location
The Villages, Florida, USA
people-size51-200 employees
web-link
https://www.pmacare.com

H1B Sponsorship

Premier Medical has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)

Funding

Current Stage
Growth Stage

Recent News

Business Wire
Premier Medical Collaborates with Walgreens to Expand Access to Care Across Central Florida
2025-07-16
Company data provided by crunchbase