Central Bank · 12 hours ago
Consumer Banking Operations Specialist
Columbia, MO
Full-time
Onsite
Mid LevelCentral Bank is seeking a Consumer Banking Operations Specialist to provide operational support to their tri-market branch network. The role involves managing teller outage systems, conducting branch audits, and ensuring compliance with banking regulations while promoting a team atmosphere and delivering excellent service.
FinanceFinancial Services
Responsibilities
Manages Teller Outage Database for all tri-market facilities by monitoring and researching outstanding outages
Communicates outage information to appropriate personnel
Conducts unannounced teller cash drawer, cash limit, CDM/CRM, and vault audits according to set standards
Assists with regular safe deposit audits
Monitors various general ledger accounts including Cash in Transit, ATM Control, and ATM Image Deposit Cash
Follows up on outstanding items
Calculates monthly teller and branch error ratios and communicates results
Prepare board report on outages
Completes other operational duties and projects, including incentive payments, various compliance monitoring tasks, report generation and tracking
Provides operational support to tri-market branch network
Maintains knowledge of bank’s sales, service and operations
Maintains knowledge of vault and coin operations, security and fraud protections, and proof operations
Clear and concise two-way communication is essential in ensuring an efficient and productive workplace
Promotes team atmosphere, providing Legendary Service to co-workers and ensuring branch operations are in accordance with Branch Control Manual standards
Reviews outage information with tellers and communicates regularly with employees and managers
Responsible for identifying trends in the types of outages occurring and providing feedback to address issues identified
Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives
Performs outage research and resolution, communicates with tellers, facility management and Consumer Banking Management, calculates teller and branch error ratios
Assists in promoting team atmosphere by providing Legendary Service to coworkers while ensuring branch operations in accordance with Branch Control Manual standards
Must prioritize tasks and work independently while also establishing a good working relationship with all branch staff
Must be able to maintain confidentiality about customer and employee information
Accountable for other tasks as directed
Qualification
Required
Knowledge of teller operations, currency and negotiable items, cash handling, ATMs, general ledger reconciliation, and proof operations
Advanced knowledge of all bank regulations, bank policies and procedures, and bank products and services
Strong attention to detail with ability to work in a fast-paced environment with accuracy
Must be self-motivated
Excellent oral and written communication skills and strong customer relations skills
Ability to communicate effectively
Must work with employees and customers in a cooperative, positive, professional manner
Good judgment and ability to handle confidential information and work quickly and accurately to analyze information and make decisions
Should proactively assume additional responsibilities/duties/projects
Successful completion of in-house training programs
Preferred
Retail banking experience preferred
Company
Central Bank
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-10Acquired
1998-07-01IPO
Leadership Team
Bill Ferguson
President and CEO
Marshall Abney
President & CEO
Recent News
Business Wire
2022-03-01
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