Awardco · 5 hours ago
Technical Client Success Manager
Lindon, UT
Full-time
Onsite
Mid Level
3+ years expAwardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As a Technical Client Success Manager, you will be responsible for building and maintaining strong relationships with clients, providing training, support, and data-driven insights to ensure their satisfaction with the Awardco platform.
B2BEmployee BenefitsHuman ResourcesSaaS
Responsibilities
Guide new admins through the onboarding process, ensuring a smooth and successful admin experience
Provide training and hands-on support to clients to optimize their usage of the digital tools
Act as a primary point of contact for clients, advocating on their behalf within Awardco. Address client inquiries and concerns promptly and professionally, ensuring a positive client experience at all touchpoints
Resolve client concerns around the platform and software through education, escalation, and training to ensure platform success and employee engagement
Provide data-driven insights to clients, helping them make informed decisions to achieve their desired outcomes
Work closely with the sales team to identify opportunities for renewals and upsells. Proactively communicate with clients about new features and product updates that align with their business needs
Gather feedback from clients and collaborate with the product team to continuously improve the Awardco platform based on client preferences and requirements
Qualification
Required
Superior problem-solving skills and a growth mindset toward oneself and others
Bachelor's degree in Business Administration, Marketing, Computer Science, IT or a related field
OR
3+ years of experience in client success, account management, or customer relations, preferably in the digital solutions industry
Strong understanding of digital platforms, SaaS products, and employee engagement tools
Exceptional communication and interpersonal skills, with the ability to communicate complicated concepts to diverse audiences
Proven track record of driving client engagement and satisfaction, with a focus on retention and growth
Analytical mindset with the ability to interpret data and metrics to drive insights
Highly organized and detail-oriented, able to manage multiple client relationships simultaneously
Benefits
Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
Cool swag, endless snacks, and a fun work environment
Company
Awardco
Awardco is a human resources technology company that specializes in employee recognition and rewards solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$235M2025-05-20Series B· $165M
2021-10-28Series A· $65M
2020-01-06Series Unknown· $5M
Leadership Team
Steve Sonnenberg
Founder & CEO
Mike Sonnenberg
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase