Lantern Community Services · 8 hours ago
Program Director - Hudson Bay
Bronx, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $105K/yr
5+ years expLantern Community Services Inc is a nonprofit organization focused on helping New Yorkers impacted by homelessness. The Program Director oversees shelter operations, ensuring compliance and high-quality services while leading a team to support residents' safety and well-being.
Non Profit
Responsibilities
Hire, supervise, and develop a high-performing shelter team with accountability for client outcomes and compliance with Lantern and funder requirements
Provide leadership, direction, and ongoing support to staff to ensure the timely completion of operational goals, deliverables, and performance benchmarks
Conduct regular one-on-one supervision, performance evaluations, and progressive discipline as needed to strengthen staff effectiveness
Identify training and professional development needs and coordinate onsite/offsite learning opportunities for staff growth
Oversee all aspects of shelter operations, including service delivery, case management, compliance, housing and employment targets, charting and medical coordination, programming, recreation, food service, security, and supply management
Develop and implement program activities that support residents’ stability, independent living skills, and housing readiness
Ensure adherence to all Lantern, DHS, and regulatory policies, procedures, and contractual standards
Plan and coordinate social, recreational, and peer-support activities that align with program goals and performance targets
Facilitate regular staff meetings and ensure accurate reporting, statistical documentation, and timely submission of required data
Conduct internal file reviews and implement quality assurance measures to maintain high standards of client care and service delivery
Build and maintain relationships with community partners and leaders, including the development of a Community Advisory Board
Implement crisis prevention and intervention strategies, respond to critical incidents, and ensure ongoing safety through an active Good Neighbor Policy
Ensure appropriate staffing coverage at all times, including during emergencies, severe weather, and disaster situations
Perform other duties as assigned
Qualification
Required
Master's degree in Social Work (MSW), Mental Health Counseling (MHC), Marriage and Family Therapy (MFT), Public Health (MPH), or Public Administration (MPA) from an accredited institution; licensure must be obtained within 1 year of hire (LMSW/LMHC/LMFT preferred)
Minimum of 5 years of DHS shelter supervisory experience
Strong leadership skills with the ability to engage, motivate, and manage staff in a fast-paced, high-pressure environment
Demonstrated ability to manage competing priorities, respond effectively to crises, and take initiative as a creative problem-solver
Experience with electronic case management systems and the ability to utilize data to inform best practices and improve outcomes
Proficiency in Microsoft Office (Excel required) and comfort working in databases such as CARES
Knowledge of mental health, substance use, and chronic health conditions affecting shelter populations
Preferred
Strong understanding of behavioral health, substance use, and chronic medical needs
Bilingual (English/Spanish)
Company
Lantern Community Services
Lantern provides innovative services to help New Yorkers who are formerly homeless or have recently aged.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Roberta S.
Chief Operating Officer
Michael Winter
Chief Financial & Administrative Officer
Recent News
Canada NewsWire
2025-07-18
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