Cypress HCM · 3 months ago
Credit Collections Coordinator
El Segundo, CA, US
Full-time
Onsite
Mid Level
$40/hr - $42/hr
3+ years expCypress HCM is a growing global company in the medical equipment industry, seeking a Credit Collections Coordinator. This role focuses on managing a portfolio of customer accounts to maximize cash collections and minimize bad debt while ensuring timely and appropriate handling of accounts.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Responsible and accountable for a portfolio of customer accounts by collecting an outstanding receivables. Minimize bad debt or write off by ensuring accounts are handled timely, appropriately, and per company policy
Proactive contact and consist of follow up with customers on outstanding and past due balances
Keeps accurate and up-to-date notes or documentation on all collection efforts
Provides customer service regarding collection issues and disputes, customer refunds, maintenance of accounts for adjustments, account reconciliation, order holds and releases, and credit line increase needs
Able to organize, prioritize, and manage multiple responsibilities in a high volume, fast-paced environment
Research, reconcile, and resolve billing discrepancies by working with the appropriate billing areas and escalating to management as necessary
Utilize appropriate judgment in resolution of adjustments, disputes, unapplied payments, reconciliation, and placing accounts on hold due to payment delays or delinquency
Escalate passive accounts as per the departmental calculation
Assist in preparing documentation for submission of customers to third-party agencies and/or write-offs
Build and maintain strong working relationships with internal and external customers
Manage reports and analyze data pertaining to their portfolio
Participate in meetings, projects, process improvement initiatives, trainings, and other collection related tasks as identified by management
Cross train with peers and leaders on customer portfolios for coverage purposes
Handle distribution of customer invoices and statement
Handle incoming and outgoing, phone calls and emails
Qualification
Required
Minimum 3 years collections experience
4 year Bachelor's degree in Finance or Accounting or relevant experience in lieu of a degree
Experience with SAP or other ERP
Customer Service, negotiation skills, and attention to detail
Effective communication, organization, analytical, and problem solving skills
Proficient and Microsoft Office, particularly Excel, and inter-company software
Strong sense of urgency and customer centric mindset
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase