Onit · 21 hours ago
Senior Global Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $165K/yr
10+ years expOnit is redefining the future of legal operations through AI, aiming to streamline enterprise legal management. The Senior Account Manager is responsible for customer retention, contract renewals, and cross-sell/up-sell into a portfolio of Onit customers, while building strong relationships with key stakeholders.
Business IntelligenceBusiness Process Automation (BPA)Enterprise ApplicationsEnterprise SoftwareSaaSSoftware
Responsibilities
Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Conduct quarterly customer business reviews
Manage customer issue escalation process, as required
Partner with Marketing in the development of customer references, testimonials and events
Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
Participate in industry conferences, trade shows and other opportunities for customer interaction
Qualification
Required
10+ years managing customers relationship or equivalent experience
Highly motivated and disciplined self-starter with excellent oral and written communication skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
Able to thrive in a fast paced, self-directed environment
Must be comfortable managing multiple tasks in real time
4-year degree required
The ideal candidate is someone who has experience in the legal industry
Travel for this role is +/- 25%
Benefits
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Company
Onit
Onit deploys Onit apps to simplify business process automation and improve business productivity across all departments and industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$216.57MKey Investors
K1 Investment ManagementLevel Equity ManagementAustin Ventures
2019-01-08Private Equity· $200M
2016-10-27Series Unknown· $8.25M
2016-01-08Series B· $0.03M
Leadership Team
Michael Farlekas
Chief Executive Officer
Jean Yang
VP & Co-founder - AI Center of Excellence
Recent News
Company data provided by crunchbase