Montage International · 7 hours ago
Front Office Manager
USA - CA - Healdsburg
Full-time
Onsite
Mid, Senior Level
$85K/yr - $90K/yr
3+ years expMontage International is a company dedicated to creating unique experiences for their guests, and they are seeking a Front Office Manager to oversee guest reception, services, and reservations. The role involves managing day-to-day operations, ensuring exceptional customer service, and maintaining profitability within the department.
HospitalityHotelResorts
Responsibilities
Assist front office managers with the recruitment, training and development of all associates
Able to exercise coaching and counseling within hotel’s set policies
Ensure all Human Resource standards and procedures are met on a daily basis
Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws
Interact frequently and positively with guests
Resolve problems/issues to the satisfaction of involved parties
Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis
Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times
Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations
Control payroll and equipment costs (minimizing loss)
Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory
Develop and implement cost saving and profit enhancing measures throughout the departments
Review daily revenues and labor reports and compare to monthly forecast/budgets. Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting
Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay
Responsible for communicating and developing department managers to ensure all developed standards are met on a consistent basis
Learn the hotel's life-safety systems and be prepared at all times for emergency situations
Develop and implement cost saving and profit enhancing measures throughout the departments
Review daily revenues and labor reports and compare to monthly forecast/budgets
Review monthly P&L’s with the General Manager and drive monthly forecasting process
Ability to work in the following systems: OPERA, LMS, TIMESAVER, ADP, HRM, BIRCHSTREET & HOTSOS
All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties
Qualification
Required
3 to 5 years leadership experience in a luxury hotel
Experience and knowledge of hotel operations is required
Work positively in a team environment
Excellent driving record
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
Preferred
College degree preferred
Opera experience preferred
Company
Montage International
Montage International is a hospitality management company that manages hotels, residences, and golf courses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Karaba
CFO and Executive Vice President
Jason Herthel
President and Chief Operating Officer
Recent News
San Diego Union-Tribune
2025-12-02
Company data provided by crunchbase