Edmentum · 17 hours ago
Associate Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expEdmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. As an Associate Customer Success Manager, you'll help clients achieve meaningful results with Edmentum solutions by executing implementation plans and building relationships to support program adoption and customer satisfaction.
E-LearningEdTechEducationEnterprise Software
Responsibilities
Execute implementation plans tailored to client needs and goals
Apply your knowledge of Edmentum products and state requirements
Monitor and enhance customer satisfaction, resolving common issues
Support program adoption through relationship-building and process improvements
Assist sales efforts by demonstrating expertise and supporting growth
Collaborate with internal teams to ensure seamless communication and customer health
Qualification
Preferred
You have a Master's degree in Education (strongly preferred)
You bring 5+ years of experience leading education technology implementations
You have solid knowledge of curriculum, instruction, and education trends
You are skilled at managing multiple priorities and projects
You communicate effectively with all stakeholders
You analyze data to drive recommendations and improvements
You build strong relationships and foster collaboration
You are willing to travel up to 40%
You thrive in fast-paced, changing environments
You are passionate about driving change in education
You are committed to Edmentum's mission, values, and inclusive culture
You are willing to take on evolving responsibilities based on business needs
Benefits
Medical, dental, and vision insurance with various plan options
401(k) retirement plan with company matching
Flexible Time Away Program
10 paid holidays
2 floating holidays
1 wellness day
Winter office closure at the end of December
Resources to promote wellness
Company
Edmentum
Edmentum provides online learning programs to drive student achievement for academic and career success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$25M2020-12-01Acquired
2018-04-11Debt Financing· $25M
Leadership Team
Jamie Candee
Chief Executive Officer
Andrew Lippert
Chief Technology Officer
Recent News
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