Duly Health and Care · 16 hours ago
Patient Service Representative
Westmont, IL
Part-time
Onsite
Entry Level
$15.10/hr - $22.70/hr
1+ years expDuly Health and Care is seeking a Patient Service Representative to provide exceptional customer service and support front desk operations. The role involves greeting patients, scheduling appointments, managing referrals, and maintaining accurate records to enhance the patient experience.
Health CarePersonal HealthWellness
Responsibilities
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort
Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups
Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented
Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail
Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments
Clearly communicates information about Duly clinical personnel to patients and other individuals
Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists
Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights
Reviews performance dashboards daily to monitor key metrics in Scheduling & Access, Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results
Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation
Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience
Performs additional duties and special projects as assigned to support departmental goals and improve service delivery
Qualification
Required
High School diploma or equivalent required
Exceptional customer service skills and passion for serving others
Outstanding verbal and written communication skills
Proficiency in EPIC or similar EMR systems
Knowledge of medical office procedures and insurance verification
Skilled in operating phones, personal computers, software and other basic IT systems
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Detail-oriented with excellent organizational and time management skills
Ability to handle sensitive information with discretion
Positive, professional, collaborative, and adaptable attitude
Ability to sit, stand, walk, bend, and stretch for extended periods
Vision must be correctable to 20/20; normal hearing required for phone communication
Preferred
Minimum 1 year of experience in a medical office or clinical setting preferred
Prior experience in a receptionist or front desk role strongly preferred
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
$2,625 Tuition Reimbursement per year.
Immediate 401(k) match.
16 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Company
Duly Health and Care
Duly Health and Care is a Midwest-based independent, multi-specialty physician-directed medical group.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Greenleaf
Chief Executive Officer
Abigail Kleber
Talent Access Partner
Recent News
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