NEOGOV · 11 hours ago
HASTUS System Analyst (PPM III)
Seattle, WA
Full-time
Hybrid
Mid Level
$118K/yr - $143K/yr
3+ years expNEOGOV is part of King County Metro’s Mobility Division, looking to recruit a HASTUS System Analyst (Project/Program Manager III). In this role, you will provide operational and technical support for the HASTUS software suite, work closely with various teams to support technology upgrades, and serve as a key point of contact between Metro staff, King County IT, and the HASTUS vendor.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Providing day-to-day system support and system administration
Managing cases, incidents, service requests, and system issues
Coordinating with King County IT and the HASTUS vendor to track and resolve issues
Analyzing, scoping, and implementing system changes and enhancements
Supporting change management, documentation, and business process improvements
Supporting Metro’s transition to an electric bus fleet
Implementing new tools for depot management and fleet dispatch
Moving Operator work and vacation selection from paper-based processes to a fully digital system
Supporting the increasing complexity of light rail expansion
Helping deliver modern reporting and dashboard solutions
Completing a full upgrade of the HASTUS platform
Function as a central point of contact for Metro users, King County IT, Metro Technology Operations and Project teams, and Software vendors
Develop and maintain an awareness of persistent operational issues as a key player in the strategic management of daily operations using the HASTUS suite
Provide escalated support for HASTUS and integrated systems: Prioritize and address incidents, problems, and change requests
Serve as a Subject Matter and Technical Expert for HASTUS platform capabilities, features/functions, derivative products, and integrations
In collaboration with the HASTUS Business Lead, serve as complimentary support, backfilling when needed
Test and document system changes to ensure a steady flow of enhancements are deployed to production with minimal negative impact
In collaboration with assigned Project Managers, assist in organizing, tracking, and executing taskings for HASTUS-related Transit Technology Capital Projects
Lead operational and project enhancements as directed by the HASTUS Business Lead
Create documentation to contribute to the buildout of a knowledge base
Act in an advisory capacity, as well as 'hands-on' technical contributor, to programs of high agency importance
Bring to bear a detail-oriented, naturally inquisitive attitude to solving entrenched problems and seeking solutions
Mediate discussions between varying user bases to reach consensus on technical solutions to business needs
Collaborate with subject matter experts to establish program requirements, assess and mitigate risk, and identify future program needs and objectives
Provide input on system infrastructure and configurations for optimal performance and reliability
Develop a deep understanding of business priorities, processes and goals to ensure the HASTUS suite is optimized to support the Agency
Qualification
Required
Qualified applicants will have demonstrated experience in using transit technology systems software, as well as solid working knowledge of transit business practices, which may include bus service planning, scheduling, operations, support systems, and/or service delivery. Or equivalent technical experience in related fields such as logistics, transportation, government operations, etc
At least three years of direct experience providing technology system support, administration, or project management, which includes at least two years of experience providing ticket triage, escalated support for end-user issues (tier 2-4 support), and collaborating with additional technology support teams (i.e., vendors, application support, database administrators, hardware engineers, network technicians and engineers, and security teams)
At least three years of experience supporting technology project teams as a direct contributor
Vendor Management experience, including case management, Service Level Agreement (SLA) enforcement, and release management, or equivalent
Experience working with large organizations and matrixed workgroups
Ability to synthesize complex information, prepare clear and concise materials and communicate technical information to non-technical audiences
Experience managing user expectations and building trusted relationships with non-technical staff
Intermediate Excel user with a working knowledge of: importing data from various sources and formats, cell formatting, filtering/sorting, pivot tables, and basic formulas
Experience interpreting coding languages and system logs to isolate system faults, incorrect behaviors, or adjust functionality
Preferred
Experience with HASTUS as a system administrator, analyst, implementation specialist, developer, engineer, power user, or similar is, HIGHLY DESIRED for this position
Experience with the HASTUS software suite including Planning, Scheduling, and Operations modules
Experience administering the HASTUS software suite including user management and role-based permissions, formula and interface creation and modifications, and release management
Direct experience administering or implementing transit-specific technology solutions (i.e.; Scheduling and Operations systems, CAD/AVL systems, Fare Payment systems, Real-time passenger &/or customer information systems, Trip Planning systems, etc.)
Experience creating and modifying data products using Crystal Reports, Microsoft Power BI, Adobe InDesign, or similar reporting and dashboarding tools
Industry recognized Project Management certifications, licenses or education
Intermediate level skill in scripting and automation using tools like Windows PowerShell, Python, JavaScript
Data management or analysis skills including a basic understanding of relational databases and SQL
A Bachelor's degree in Computer Science, Software Engineering, Informatics, business administration, project management, or a related field
Experience working in a unionized environment; respecting craft boundaries and understanding and interpreting Collective Bargaining Agreements
Benefits
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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