Sciens Building Solutions · 22 hours ago
Service Coordinator
Plymouth Meeting, PA
Part-time
Onsite
Entry, Mid Level
2+ years expSciens Building Solutions is seeking a Service Coordinator responsible for ensuring customer satisfaction and managing service schedules. The role involves interacting with customers, dispatching technicians, and maintaining accurate service records to support the service department's operations.
Electrical DistributionMechanical EngineeringSecurityService Industry
Hiring Manager
Kari Kilmer
Responsibilities
Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs
Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations
Generate and monitor Service department’s internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time
Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer
Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes
Track and/or quote deficiencies
Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses
Dispatch appropriate technician(s) based on skill set required for each site or project
Generate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule
Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires
Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed
Material requisition: prepare and process accurate purchase requisitions for purchasing
Complete service contract cancellation form(s) and submit with back up for processing
Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service
Provide accurate information to Accounting to ensure one-day billing processing
Qualification
Required
High school diploma or equivalent
Two to five years of experience in customer service
Strong organizational skills
Ability to multi-task and remain calm under pressure
Possess sound decision-making skills and practical judgment priorities
Ability to encourage and motivate people with positive attitude
Interest in helping and working with customers
Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint
Benefits
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Professional career development opportunities.
Tuition reimbursement.
Company
Sciens Building Solutions
Sciens Building Solutions is a provider of fire detection and security services.
Founded in 2015San Francisco, California, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-10Acquired
2018-01-01Series Unknown
Leadership Team
Kurt Schoonover
Chief Operating Officer
Recent News
2026-01-20
Sciens Building Solutions
2025-08-13
Sciens Building Solutions
2025-06-18
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