Brown Equipment Company BEC · 7 hours ago
IT Help Desk Analyst
Evansville, IN
Full-time
Onsite
Entry, Mid Level
2+ years expBrown Equipment Company BEC is seeking an IT Helpdesk Analyst to support their internal technology environment. The role involves providing reliable, hands-on IT support to employees across multiple organizations, ensuring systems run smoothly and addressing various technical issues.
Facilities Support ServicesIndustrialLocal BusinessRetail
Responsibilities
Providing front-line IT support for hardware, software, mobile devices, and basic network issues
Responding to and resolving helpdesk tickets via phone, email, remote tools, and in person
Setting up and configuring desktops, laptops, and mobile devices for new and existing employees
Supporting Microsoft Windows, Microsoft 365, and related platforms
Managing user accounts and permissions via Azure, Active Directory, Intune and Entra AD
Troubleshooting printers, phones, audio/visual equipment, and Apple mobile devices
Performing routine system tasks such as data backups and scheduled server reboots
Maintaining IT documentation, inventories, and basic system records
Supporting SharePoint sites, permissions, and user access
Assisting with IT projects and technology deployments as needed
Escalating complex issues when appropriate and following up to ensure resolution
Qualification
Required
Associate's degree in IT or equivalent hands-on experience
2–5 years of IT helpdesk or desktop support experience
Strong working knowledge of Microsoft Windows and Microsoft 365
Experience using ticketing systems and remote support tools
Basic networking and troubleshooting skills
Strong communication skills and a customer-focused mindset
Ability to manage multiple priorities in a fast-paced environment
Preferred
Bachelor's degree and/or IT certifications
Experience with Active Directory, Entra AD, and Windows Server
Familiarity with Microsoft Intune or endpoint management tools
Experience supporting SharePoint, Dynamics 365, or Power Platform
Virtualization or networking hardware experience
Previous call center or customer service experience
Benefits
Competitive compensation
Quartlerly bonus
Full benefits package including medical, dental, and vision insurance
401(k) with company match
Work-life balance
A professional, supportive work environment that values accountability and reliability
Company
Brown Equipment Company BEC
Brown Equipment Company is a full-service distributor that includes service and parts centers across the Midwest region serving both the private and government sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kirk Williams, CPA
Chief Financial Officer
Richard Denning
Chief Operating Officer
Company data provided by crunchbase