Network Designs, Inc. · 16 hours ago
Service Delivery Lead - O365
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
$115K/yr - $125K/yr
8+ years expNetwork Designs, Inc. (NDi) is a leading Federal contractor specializing in IT and network solutions for government customers. They are seeking an experienced Service Delivery Lead (O365) to support the administration and operation of the FAA's Microsoft Office 365 Cloud services, ensuring seamless operation and high-level technical support.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage the day-to-day operations of O365 services and Lotus Notes applications
Provide operational expertise in resolving incidents, escalating issues, and closing critical situations
Oversee process life cycle management and drive continuous service improvement
Enhance service processes, including VIP support and trend analysis, leveraging existing low-code/no-code tools within the agency
Support e-discovery, broadcast messaging, and Freedom of Information Act (FOIA) requests
Design and manage messaging architecture and operations
Conduct operational analysis and develop integration approaches
Support the implementation of security requirements using tools like Microsoft Defender for Office and Valimail for DMARC monitoring
Support routine system security audits and comply with security policies
Perform data search and purges as requested by the FAA's Security Operations Center using Microsoft Purview
Ensure in-place records retention for emails and Microsoft Teams chats in compliance with the FAA's records management requirements
Support annual reviews and updates of the Project Management Plan for O365 services
Regularly update knowledge management articles for the service desk
Create, review, and update all work instructions and standard operation procedures (SOP) for the 365 Productivity branch
Plan roadmaps based on new O365 product releases
Evaluate new products as required by branch management
Participate in and support activities initiated by the Department of Transportation, including monthly phishing exercises
Qualification
Required
U.S Citizenship required
Must be able to obtain and maintain a Public Trust clearance
This position is 5/days onsite in Washington
Bachelor's degree in information systems, business systems, management information systems, IT management, and/or other IT degree (engineering, math, and science related degrees are considered acceptable alternative degrees)
Eight (8) years of relevant experience
Proven experience in managing and supporting Microsoft O365 services and Lotus Notes applications
Strong operational support skills, including incident resolution and service management
In-depth knowledge of messaging services such as e-discovery, broadcast messaging, and FOIA
Technical experience in messaging architecture, design, and operational analysis
Familiarity with security tools and protocols, including Microsoft Defender, DMARC monitoring, and system security audits
Ability to manage records retention in compliance with regulatory requirements
Experience supporting project management, process improvement, and knowledge management initiatives
Strong communication skills and the ability to articulate complex services clearly
Ability to work collaboratively in a team environment and support departmental initiatives
Preferred
Certification in Microsoft Office 365 and/or other relevant technologies preferred
Experience with low-code/no-code tools for improving service processes preferred
Benefits
Comprehensive health, dental, vision, pet, and legal insurance
401(k) retirement matching
Paid leave
Paid holidays
Health and wellness programs
Employer-paid life and disability insurance
Professional development
Education benefits
Company
Network Designs, Inc.
NDi is a Verified Service-Disabled Veteran Owned Small Business [SDVOSB] professional services firm, supporting Federal and Commercial customers since 1995.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Zeruto, CISM
CEO and Owner
Company data provided by crunchbase