Mercer Advisors · 8 hours ago
Service Desk Analyst II
Plano
Full-time
Onsite
Entry, Mid Level
$58K/yr - $69K/yr
2+ years expMercer Advisors is a leading financial services firm dedicated to simplifying financial lives for families across the U.S. The Service Desk Analyst II provides front-line technical support, troubleshooting issues, onboarding new hires, and maintaining security policies, all while delivering exceptional customer service.
AdviceAsset ManagementBusiness DevelopmentFinancial ServicesInsuranceWealth Management
Responsibilities
Analyzing and troubleshooting software, hardware and connectivity issues and recommending and implementing corrective solutions
Escalating tickets to proper support teams as required
Onboarding new hires including training and setup of computers & monitors
Assisting with administration and enforcement of security policies
Assisting with basic infrastructure maintenance
Maintaining and managing internal inventory and assets
Keeping Knowledge Base and process documentation up to date
Available during non-business hours, as needed
Other duties as assigned
Qualification
Required
Bachelor's degree in technology or equivalent work experience
2+ years of progressive Information Technology experience required
Strong communication skills, both written, and verbal
Strong attention to detail in high-pressure situations
Ability to meet deadlines and adjust to changing priorities
Willingness to work in a fast paced and hands-on environment
Ability to troubleshoot common hardware/software issues
Experience with Windows-based computer systems required
Preferred
Knowledge of popular SaaS applications preferred
Experience with Office 365 Suite and Box preferred
Benefits
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term and Long-Term Disability Insurance
Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
Two comprehensive Dental Plans
Vision Insurance Plan
Dependent Care Savings Account for child and dependent care.
14 Company Paid Holidays with a full week off at Thanksgiving.
Generous paid time off program for vacation and sick days
Employee Assistance Plan
Family Medical Leave
Paid Parental Leave (6 weeks)
Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Adoption Assistance Reimbursement Program
Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
Pet Insurance
Company
Mercer Advisors
Mercer Advisors is a full-service wealth management firm.
501-1000 employees
H1B Sponsorship
Mercer Advisors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Altas PartnersHarvest PartnersOak Hill Capital Partners
2023-06-06Private Equity
2023-02-28Private Equity
2019-09-17Private Equity
Leadership Team
Peter Ip
Senior Vice President and Relationship Manager
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase