Saicon · 18 hours ago
Desktop Engineer
New Jersey, United States
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $150K/yr
8+ years expSaicon is seeking a Desktop Engineer who will be responsible for advanced troubleshooting of Windows 11 operating systems and managing endpoint environments. The role involves optimizing endpoint management solutions, collaborating with teams on security policies, and ensuring minimal user productivity impact through effective issue resolution.
AppsEnterprise Resource Planning (ERP)Information Technology
Hiring Manager
Rakesh Debnath
Responsibilities
Perform advanced, in-depth troubleshooting and root cause analysis for issues related to Windows 11 operating systems, Azure Virtual Desktop, Microsoft Office applications, iOS mobile devices, and third-party applications
Serve as the subject matter expert for SCCM, Intune, and Azure Virtual Desktop, design, implement, and optimize the endpoint management solutions
Develop and maintain automated workflows for deployment, updates, and application packaging of Windows 11 operating systems and Azure Virtual Desktop using SCCM and Intune
Collaborate with cross-functional teams to define and enforce endpoint security policies, focusing on Windows 11 operating systems, Azure Virtual Desktop, Office environments, iOS mobile devices, and third-party applications
Create and maintain comprehensive documentation and training materials for troubleshooting procedures and endpoint management processes
Propose and implement improvements to endpoints to ensure optimal performance and reliability of applications
Stay current with technology standards and trends to ensure best practices in endpoint management and troubleshooting
Create and deploy customized Windows OS images, applications, and drivers on all supported desktop, laptop, and Azure Virtual Desktop platforms
Package new and updated applications on a consistent basis
Troubleshoot and resolve endpoint-related issues, ensuring minimal impact on user productivity
Manage Group Policy and Group Policy Preference objects in support of Windows 11 and Office 365 environments
Escalate and troubleshoot third-party software and hardware vendor problems
Utilize SCCM and Intune for patch management, software distribution, and inventory control
Implement best practices for system updates, ensuring a secure and up-to-date endpoint environment
Develop and maintain automation scripts to streamline endpoint management tasks
Implement scripting solutions to automate repetitive processes, improving overall efficiency
Qualification
Required
Possesses over 8 years of experience in Endpoint Engineering
Demonstrated expertise in Windows 11 operating system architecture, Azure Virtual Desktop, servicing, and in-depth troubleshooting
Advanced proficiency in SCCM, Intune, and Azure Virtual Desktop, including custom configuration, deployment, and reporting
Experience managing and troubleshooting iOS mobile devices and third-party applications in an enterprise environment
In-depth knowledge of Office application troubleshooting, including plugin and integration issues
Experience with PowerShell scripting for automation and diagnostics in Windows 11 environments
Strong analytical and problem-solving skills, with a proven track record of resolving complex technical issues
Excellent communication skills for documenting solutions and training team members
Experience with antivirus client and policy management tools, such as Microsoft Defender
Experience with Group Policy Object and Group Policy Preference customizations
Proficiency with endpoint troubleshooting tools such as Process Monitor
Bachelor's degree, preferably with strong academic record
Preferred
Professional certifications a plus
Attributes expected of all candidates include responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one's work, and a desire to learn
Interpersonal skills are necessary to interact and work productively as part of the Information Systems team, delivering high quality services to the Firm and our clients
Ability to meet deadlines and effectively complete operational and project-based assignments
Ability to communicate effectively, in person and in writing, with Firm personnel at all levels and outside parties as necessary
Ability to work independently and contribute to team goals
Company
Saicon
Saicon speclizes in ERP, application management, cybersecurity, automation and architecture services.
201-500 employees
H1B Sponsorship
Saicon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (21)
Funding
Current Stage
Growth StageLeadership Team
Ramesh Lokre
Co-Founder & CEO
Raj Cherukumudi
Global Client Partner and SVP
Company data provided by crunchbase