Telecom Manager jobs in United States
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Kavaliro · 1 day ago

Telecom Manager

positionOrlando, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$120K/yr - $140K/yr
date2+ years exp

Kavaliro is seeking a Telecom Manager / Cisco Webex Administrator to manage and optimize their cloud-based Cisco Webex Calling and Contact Center systems. This role is essential for ensuring seamless voice and contact center experiences for distributed teams while supporting integrations with platforms like Salesforce and Microsoft 365.

B2BConsultingDeliveryHuman ResourcesInformation Technology
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Manage and support Cisco Webex Calling and Webex Contact Center in a hosted/cloud environment
Configure and maintain call flows, IVRs, auto attendants, and call queues
Monitor system health, call quality, and escalate issues as needed
Provision users, manage licenses, and maintain role-based access controls
Troubleshoot call center workflows and routing logic
Support integrations with Salesforce, Microsoft 365, and other platforms
Assist with migrations from Cisco Call Manager to Webex Calling
Document procedures, provide end-user training, and stay up-to-date on Webex updates
Support predictive dialers and outbound calling campaigns
Perform other related duties as assigned

Qualification

Cisco WebexCall center operationsVoIP protocolsSalesforce integrationActive DirectoryCloud environmentsNetwork fundamentalsCisco certificationsProblem-solvingCommunication skills

Required

Bachelor's degree in IT or related field (or equivalent experience)
2+ years supporting Cisco Webex in a hosted/cloud environment
Strong understanding of call center operations and Webex Control Hub
Expertise in VoIP protocols, network fundamentals, and troubleshooting
Experience integrating Webex with Salesforce and API-based automation
Familiarity with SSO, Active Directory, and identity management in cloud environments
Excellent communication and problem-solving skills
Ability to sit, stand, walk, and handle equipment up to 25 lbs
Comfortable using multiple operating systems, enterprise network technologies, and Microsoft Office applications
Strong understanding of enterprise security, telecommunication systems, and cloud-based IT infrastructure

Preferred

Cisco certifications (Webex Contact Center Specialist, CCNA/CCNP)
Exposure to AI-powered call analytics, chatbots, or virtual agents
Knowledge of Nice InContact

Company

Kavaliro

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Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.
dateFounded in 2010
location
Orlando, Florida, USA
people-size501-1000 employees
web-link
http://kavaliro.com

H1B Sponsorship

Kavaliro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Moore
President
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