Global Help Desk Services, Inc. · 1 day ago
3rd Shift IT Help Desk Analyst
Rocky Hill, CT
Part-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrGlobal Help Desk Services, Inc. is a growing technical help desk outsourcer that values integrity and excellent customer service. They are seeking a 3rd Shift Help Desk Analyst to provide technical support and resolve customer issues while maintaining high service standards.
Information Technology
Responsibilities
Resolving support issues to decrease downtime for the customer
Providing excellent documentation skills in call-tracking systems
Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related
Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops
Working as a team player. (communicating well with w/coworkers & managers)
Enhancing business, verbal, and written skills
Qualification
Required
Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience
Must also type at least 30 WPM
Preferred
Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification
Benefits
Monthly and quarterly awards
'Honor the Analysts' days
Company
Global Help Desk Services, Inc.
Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase