Dutch Bros Coffee · 9 hours ago
Technology Business Analyst
1930 W Rio Salado Pkwy Tempe AZ 85281
Full-time
Hybrid
Mid Level
3+ years expDutch Bros Coffee is a fun-loving company that makes a difference one cup at a time. They are seeking a highly organized and analytical Technology Business Analyst to provide financial acumen, operational reporting, and program administration for their Technology department.
CoffeeFood and BeverageRestaurants
Responsibilities
Ensure fiscal responsibility and transparency for all Technology expenditures
Align Technology investments with business growth, innovation, and resilience goals
Partner with Finance and Technology leaders on annual planning, forecasting, and tracking Technology spend (OpEx vs. CapEx)
Analyze and report on monthly budget variances to Technology leadership
Prioritize initiatives based on value realization and total cost of ownership (TCO)
Demonstrate tangible business enablement outcomes (e.g., cost reduction, budget accuracy)
Develop and maintain metrics to track Technology department performance and value
Deliver baseline assessment of current reporting capabilities
Develop, manage, and maintain dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery)
Define target-state maturity levels for key reporting capabilities
Achieve measurable improvement in data accuracy and reporting timeliness for executive review
Optimize value and mitigate risk from third-party Technology vendors
Assist Technology leadership in managing vendor relationships by tracking key contract renewals
Monitor and report on vendor performance against Service Level Agreements (SLAs)
Establish a centralized repository for contracts and vendor performance data
Conduct Quarterly Business Review (QBR) with key tech vendors
Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues
Provide administrative support for the enterprise portfolio and Technology workforce planning
Facilitate the enterprise portfolio planning process and support ongoing program administration
Track Technology headcount, manage the pipeline of open positions, and analyze resource allocation against portfolio demands
Identify opportunities for tech improvements to benefit stakeholder business teams and provide recommendations
Optimize product success across each stage of the product life cycle by identifying under-performing areas and creating plans for improvement
Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables
Serve as a mentor to evolve the relationships between technology teams & business stakeholder groups, key technology vendors
Works with the cross functional teams to continuously assess progress, disseminate lessons learned, and understand next steps to foster a fail-safe environment for all
Qualification
Required
3-5+ years of experience in Technology finance, technology business management, or a similar operations/analytics role
Proven experience with financial planning, forecasting, and budget variance analysis (OpEx/CapEx)
Strong analytical skills with experience in developing and maintaining performance dashboards and KPIs
Experience with project or portfolio administration and resource planning
A 'Get It Done' Attitude: You're a self-starter with a strong work ethic and a passion for delivering results
A Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is required
Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls
Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions
Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools
Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software
Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools
Preferred
Familiarity with vendor management is a plus
Company
Dutch Bros Coffee
Dutch Bros is a high-growth operator and franchisor of drive-thru shops that focus on serving hand-crafted beverages.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.18BKey Investors
TSG Consumer Partners
2025-05-29Post Ipo Debt· $650M
2024-02-27Post Ipo Secondary· $232.4M
2023-09-06Post Ipo Equity· $300M
Leadership Team
Christine Barone
CEO and President, Board Member
D
Dane Boersma
Co-Founder
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