Transaction Network Services (TNS) · 2 weeks ago
Application Support Analyst – Payments and Orchestration Services
Sheffield, TX
Full-time
Onsite
Mid LevelTransaction Network Services (TNS) is seeking an Application Support Analyst to join their dedicated team responsible for providing technical application support for their Payment Orchestration gateway platform. The role involves managing production payments applications, resolving incidents, and ensuring compliance with security standards while supporting a collaborative team environment.
PaymentsTelecommunicationsTransaction Processing
Responsibilities
This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment
To be involved with the support and managing the production payments application gateway across multiple regions
Manage and resolve incident tickets assigned to the 3rd line support team
Provide support for Major Incidents providing root cause analysis
Plan and support of Release and Change Management activities within the production environments
Support the Problem Management process
Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL
Become an expert on supported systems, applications, and services
Support security and crypto service within the production environment
Creation of WI's and update service documentation
Support and help maintain PCI DSS Compliance
Provide Support for Disaster Recovery activities
Partake in 24/7 on-call rota
Collaboration between the different teams, sharing knowledge and help support other member of the team
Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams
Qualification
Required
Several years' experience of Linux based systems
Working within an AWS environment
Knowledge of general SQL administration and support
Able to setup maintenance task
Carry out queries against tables
Excellent problem-solving skills
Team player who will collaborate with other teams
Fast learner and adaptable
Strong problem-solving, logical skills and technical prowess
A hunger and willingness to learn in a demanding environment
Customer focused with proven customer service skills
Attention to detail
Preferred
Docker or Kubernetes Istio experience within an AWS environment
Supporting Java based applications
General Payments experience and supporting payments switches
Knowledge of ITIL framework
Company
Transaction Network Services (TNS)
Transaction Network Services (TNS) is a global provider of data communications and interoperability solutions.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Transaction Network Services (TNS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (12)
2022 (5)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-14Acquired
2004-03-16IPO
Leadership Team
Mike Keegan
Chief Executive Officer
Dennis Randolph
Chief Financial Officer
Recent News
2026-01-16
2025-12-02
Company data provided by crunchbase