Symmetrio · 17 hours ago
ServiceNow Portfolio Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$160K/yr - $210K/yr
8+ years expSymmetrio is recruiting a ServiceNow Portfolio Manager consultant for its customer, a large, complex international hospitality and technology company. The ServiceNow Portfolio Manager consultant is a senior, strategic role responsible for overseeing and optimizing the enterprise ServiceNow program to ensure alignment with business priorities, value realization, services improvement and creation, and long-term platform sustainability.
ConsultingHealth CareInformation TechnologyLogistics
Hiring Manager
Kevin Brennan
Responsibilities
Own and manage the enterprise ServiceNow portfolio, including demand intake, prioritization, roadmap planning, and value tracking
Partner with business and IT executives to align ServiceNow initiatives with strategic business objectives and desired outcomes
Facilitate executive-level discussions to assess tradeoffs, sequence workstreams, and make informed prioritization decisions
Establish and maintain portfolio governance structures, processes, and decision frameworks
Oversee multiple ServiceNow workstreams (ITSM, ITOM, HRSD, CSM, SecOps, custom workflows), ensuring coordination and alignment
Ensure consistent application of Lean, Six Sigma, Agile, and ITSM principles across ServiceNow delivery efforts
Translate business strategy into an actionable, outcome-driven ServiceNow roadmap
Track and communicate portfolio performance, risks, dependencies, and value realization to senior leadership
Collaborate with platform owners, architects, and delivery teams to balance innovation, technical health, and operational stability
Drive continuous improvement of portfolio management practices, including demand management, capacity planning, and delivery predictability
Qualification
Required
Bachelor's degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience
8+ years of experience in portfolio management, program management, or platform leadership within large enterprises
Proven experience managing complex ServiceNow programs across multiple modules and business functions
Strong executive presence with the ability to influence senior leaders and facilitate strategic decision-making
Deep understanding of ITSM and ITIL practices and how they apply to ServiceNow implementations
Experience applying Lean, Six Sigma, and Agile methodologies to technology and process transformation initiatives
Ability to balance strategic thinking with pragmatic execution in a fast-paced, matrixed environment
Excellent communication, facilitation, and stakeholder management skills
Experience with enterprise governance, demand management, and value-based prioritization
Preferred
Relevant certifications (e.g., ITIL, Lean Six Sigma, SAFe, PMP, ServiceNow CSA)
Benefits
Health Care Plan (Medical, Dental & Vision)
401k Retirement Plan (4% match)
Paid Time Off (Vacation, Sick & Public Holidays)
Company
Symmetrio
Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges.
51-200 employees
H1B Sponsorship
Symmetrio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Kevin Brennan
President and Founder
Company data provided by crunchbase