Phoenix House California · 2 days ago
Program Director (Full-time) (Victorville, CA)
Victorville, CA
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expPhoenix House California is seeking a Program Director to lead and manage their residential and outpatient services. The role involves overseeing staffing, ensuring quality service delivery, and maintaining compliance with regulatory standards while fostering a therapeutic environment for patients.
Addiction TreatmentHealth CareMental HealthOutpatient CareRehabilitation
Responsibilities
Responsible for employee staffing, on-boarding, retention, and administration across assigned programs. Performs managerial duties including recruitment, interviewing, hiring, training, evaluating program supervisory and administrative staff; oversees recruitment and supervision of consultants; manages performance, conducts performance appraisals and recommends salary increases; takes disciplinary measures as needed
Developing a plan for the orientation, development, and training of staff
Institutes and supports employee supervision and coaching system that supports employee development and advancement
Lead a high performing team by developing viable business plans targeting contract maximization or revenue growth
Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required
Ensures the delivery of a continuum of services
Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu
Responsible for all quality assurance, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required
Oversee and coordinate efforts to ensure the program meets or exceeds performance standards as established by the agency, regulatory bodies (CCL, CARF), contractors, and other agency stakeholders
Ensures the safety and wellbeing of patients by the creation and maintenance of a trauma-informed milieu by initiating and monitoring program activities
Developing written policies, procedures, and practices for continuous quality improvement
Observing and interacting with staff, patients, and other individuals, as necessary, to ensure the quality of care for patients and program services
Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements
Provides leadership to the programs and directs the overall management, organization, and operations of all services and related activities for San Bernardino programs
Establishes, implements, and monitors program goals, objectives, corrective action plans, and procedures, conferring with organization leaders, peers and staff, as necessary
Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance. Manages the fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget
Ensures each program meets billing expectations
Preparing the facility's budget and managing expenditures according to the facility's budget limitations
Responsible for building successful business relationships with referral sources, local stakeholders, and payors
Maintains advanced knowledge regarding industry standards, regulatory changes, innovations, and trends for program development and improvements
Maintains knowledge of program standards and policies developed by Phoenix House, licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops/conferences, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in in-service programs
Other duties as assigned
Participates as an active, engaged member of the Sr. Leadership team focusing leadership, strategic thinking/planning, sustainability, evaluation, and development of the organization’s philosophy
Be present, along with the Chief Executive Officer, or a designee, at all board of directors’ meetings during which the operation or the policies of the short-term residential therapeutic program are discussed
Participates, co-leads, and/or coordinates, as needed, on appropriate committees or teams in support of the organization’s mission, implementation of strategic plan and direction. Actively participates in the organization’s policy assessment, development, implementation, and review
Qualification
Required
Have a master's degree in health care administration or related field from an accredited college or university, plus a minimum of two years of leadership experience in a residential treatment facility or a similar setting
LCSW, LMFT, or LPCC Required
Must maintain a valid credential (if required for your position) during your employment
Must obtain TB test clearance and update on a yearly basis
Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
Proficiency in MS Office systems
Ability to utilize an electronic healthcare record
Establish and maintain effective working relationships with others
Communicate effectively with others both orally and in writing
Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with patients, families, other staff members, department heads, visitors, external agencies, and community members
Strong crisis management, conflict resolution, and de-escalation skills. Must show an aptitude for service and for working as part of a team
Ability to establish and consistently enforce appropriate boundaries with patients
Ability to model positive behavior and demeanor
Understanding of addiction, co-occurring models, and treatment modalities
Understanding of patient development and family systems
Excellent time management and organizational skills
Ability to be flexible, problem solver, self-directed, customer service-oriented, and collaborative
Skills and ability to engage and develop a rapport with patients and families of various backgrounds
Ability to actively engage with clients in a substance abuse and mental health treatment environment
Stress tolerance; working in rural and/or urban environments, participating in client treatment outcomes
Memory and learning; ability to maintain in a constantly changing environment
Emotional intelligence; includes crisis intervention
Ability to lift and move object as much as 25 pounds with or without assistance, can require extended periods of sitting, standing, walking, or being on your feet especially in the clinical and residential settings
May need to participate in outdoor or recreational activities with clients
Occasional repetitive tasks
Ability to conduct First Aid and CPR in the event of an emergency
Required to undergo regular health screenings such as but not limited to TB test, Covid testing, vaccinations, etc
Preferred
Bilingual in Spanish preferred
Benefits
Signing bonus of $10,000
Company
Phoenix House California
Phoenix House California provides substance abuse treatment, outpatient care, mental healthcare, and rehabilitation services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase