Nationwide · 6 hours ago
UX Research Lead
United States
Full-time
Remote
Senior Level, Lead/StaffNationwide is looking for a seasoned User Experience (UX) Research Lead to join the Emerging UX team within our UX & Human Centered Practices organization. In this role, you will engage with target customers to identify unmet needs and evaluate design solutions, while partnering closely with the Customer Office to enhance customer journeys and experiences.
BankingFinancial ServicesInsuranceLife Insurance
No H1B
Responsibilities
Participate in human-centered innovation processes with cross-functional team members
Collaborate with product managers, designers, researchers, technologists, and business leaders to achieve strong outcomes
Clearly define the right problems to solve (“the what”) and ensure we design the right end-to-end solutions (“the how”)
Uncover, synthesize, and communicate insights in a compelling way to inform key business decisions
Connect dots across business units to reduce silos and ensure teams are working collaboratively to deliver a cohesive customer experience across all stages of a journey
Qualification
Required
Grounded in design thinking and human-centered design
Proven expertise contributing to experience strategy and product development
Working knowledge of UX design principles and best practices
Prototyping and agile software development experience
Comfortable collaborating with cross-functional stakeholders and peers
Deep expertise in multiple research methodologies—especially ethnography, contextual inquiry, and rapid concept testing
Ability to select the right research approach based on learning objectives
Current on design patterns, research methods, consumer psychology, and business strategy
Ability to influence design solutions that balance user needs and business goals
Skilled at using storyboards, wireframes, rough screen shots, and other visual aids for concept research
Strong moderation skills for observations and in-depth interviews
Ability to synthesize qualitative and quantitative data
Ability to present insights to a wide range of audiences
Build strong, collaborative relationships across teams
Manage multiple concurrent projects
Thrive in a fast-paced environment
Excellent verbal, written, and project management skills
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
Founded in 1925
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
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2025-09-27
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