Cornerstone Capital Bank · 8 hours ago
Client Relationship Manager
Englewood, CO
Full-time
Onsite
Mid, Senior Level
$115K/yr - $130K/yr
5+ years expCornerstone Capital Bank is a reputable mortgage servicer known for its exceptional service and employee satisfaction. They are seeking a Client Relationship Manager to ensure high levels of client satisfaction and maintain strong communication with clients and internal teams.
Financial Services
Responsibilities
Creating and maintaining a high level of personal contact with your clients
Creating and maintaining a high level of client satisfaction as measured by both internal and client benchmarks
Understand the Clients related strategic plan/s for success and collaborate on the implementation/execution of the plan and overall account success
Provide tactical support including issue resolution, contract monitoring and renewals, as well as routine processes and deal coordination
Qualification
Required
Minimum 5+ years professional mortgage servicing experience required
Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations
Self-motivated and client centric
Knowledge of MSP
Understanding of portfolio management and transactions
Excellent verbal and written communications, interpersonal and organizational skills
Excellent analytical and problem-solving skills
Project Management experience and skills, i.e., the ability to manage complex projects and work with a cross-functional team
While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done
Ability to identify and resolve issues
Ability to prioritize under tight deadlines
Flexible, adaptable to change, comfortable working creatively, thrives on team environments, and have sales experience
Preferred
Bachelor's degree preferred
Benefits
A full benefits package
The potential for a performance-based bonus
Company
Cornerstone Capital Bank
We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Almy
President and Chief Executive Officer
Dana Bustos - National Talent Matchmaker
Talent Acquisition Manager and Business Line Partner, VP
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