Level99 Entertainment · 1 day ago
Operations Manager
Lake Buena Vista, FL 32830
Full-time
Onsite
Mid, Senior Level
2+ years expLevel99 Entertainment is a real-world gaming venue designed for adults, featuring a variety of mental and physical challenges. The Venue Operations Manager will play an integral role in managing operations and enhancing the guest experience by leading various departments and ensuring optimal service quality.
Recreation
Responsibilities
Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, Events, etc)
Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level99’s cultural values by continuously training and developing our team
Managing hiring efforts administratively and in-person. including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
Allows empowerment amongst the staff to help develop each other based on individual strengths
Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
Work with the F&B, Entertainment and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
Seamlessly work with and support events team
Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise and event operations
Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
Ensures labor and controllable costs stay consistently within guidelines set by the company
Daily cash management, reconciliation, and audits
Ordering paper products and inventory
Other responsibilities, as assigned
Hires, trains and schedules new service team members for bar, server/cashier and FOH support
Works with the Support Center F&B team to ensure product compliance, ordering, inventory and quality
Sets par levels required to service guest needs and works with DO/ADO on ensuring product and forecasts are aligned
Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward
Point of contact for Toast POS system with Ops Services Team/Consultants
Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety,, ensuring adherence to all food safe processes and standards
Ensures compliance with merchandise ordering, inventory, planograms and offerings according to the Support Center Merchandise Manager and Supply Chain Manager
Maintains staffing levels appropriate to business needs and works with ADO to hire, train and schedule team members
Helps with loss-prevention tactics and procedures to ensure safety of products and people
Maintains local inventory and offering POS systems
Owns daily operational readiness for Entertainment, including open, mid, and close execution, ensuring all spaces are safe, clean, and guest-ready
Upholds POISED standards across Entertainment, driving service execution quality, cleanliness, show standards, and overall experience flow
Leads safety, emergency readiness, and incident response within Entertainment, proactively identifying risks and ensuring Team preparedness
Manages experience flow, congestion, and capacity in real time, ensuring volume does not exceed safe or operational limits
Oversees operational-level service recovery, partnering with Guest Experience to respond to real-time feedback and resolve issues on the floor
Maintains accessibility standards within Entertainment, owning documentation, training, guest accommodations, and coordination with the Support Center
Hires, trains, schedules, and develops Entertainment Team Members, ensuring proper coverage, labor efficiency, and alignment with forecasted demand
Leads coaching, performance reviews, and skills certification, holding Teams accountable to operational, safety, and Guest experience standards
Manages disciplinary documentation and corrective action processes with consistency, fairness, and professionalism
Partners on interview coordination, recruiting workflows, onboarding experience, and succession planning to build a strong Entertainment Team
Listens to Team and Guest needs by being approachable, positive, and engaged on the floor, fostering a strong culture of ownership and accountability
Takes initiative by identifying development gaps, engagement opportunities, and operational friction, proactively driving continuous improvement
Qualification
Required
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Able to work with all management teams to ensure optimal communication
Ability to work well under pressure in a fast paced, ever changing work environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation
A positive, joyful, upbeat and energetic attitude – leading by example
Ability to train on-site in Greater Boston or Tysons Corner, VA
Preferred
Minimum 2 years' experience working as an Entertainment Venue, Restaurant or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business
Relevant Education: B.S. in Hospitality Management, or other related degree
ServSafe, Allergen and ChokeSaver Certifications
Company
Level99 Entertainment
Level99 is a sprawling adult playground with 50+ life-sized mini games and challenges where you’ll dodge axes, crack puzzles, and outsmart obstacles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Act III Holdings
2025-09-09Private Equity· $50M
Recent News
The Orlando Sentinel
2026-01-03
The Orlando Sentinel
2025-12-05
Hartford Business Journal
2025-11-12
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