Atlas · 20 hours ago
Solutions Engagement Lead
Berkeley Heights, NJ
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $135K/yr
4+ years expAtlas is a global strategic consulting firm focused on the Life Sciences industry. The Solutions Engagement Lead is responsible for operationalizing and improving delivery across managed services and strategic engagements, ensuring predictable execution and client satisfaction.
Management Consulting
Hiring Manager
Mary Martini D'Aries
Responsibilities
Lead and operate one or more client-facing managed services, ensuring predictable delivery, SLA performance, and client satisfaction
Support Managed Services maturity and standardization across our pharma clients
Design and improve intake, demand management, staffing, and steady-state operating models thorough standardized playbooks
Drive process improvements, drive automation opportunities, and AI augmented efficiency
Drive consistency across services while allowing for client-specific nuance
Support internal execution management once deals are signed
Ensure clarity on scope, milestones, roles, governance, and success metrics
Track execution readiness, risks, dependencies, and delivery health
Reduce rework and delivery friction
Develop and maintain Power BI dashboards for managed services and delivery performance
Standardize operational, financial, and executive-level reporting
Use Power Automate to automate workflows such as intake routing, approvals, reporting refreshes, and cross-system notifications
Leverage automation and AI-enabled tools (e.g., Power Automate, Copilot, RPA, GenAI) to streamline delivery operations, generate insights, reduce manual effort, and improve service efficiency and quality at scale
Facilitate Managed Services Team (employees/consultant) engagement, onboarding, and steady-state enablement
Support surveys, feedback loops, and continuous improvement mechanisms
Partner with delivery leaders on utilization trends, performance insights, and skill gaps
Reinforce delivery standards and expectations across teams
Own SLAs, KPIs, escalation management, and service governance and reporting
Drive documentation, process standardization, and repeatable delivery models
Apply analytics, automation, and AI thoughtfully to improve reliability, transparency, and outcomes
Qualification
Required
4 - 6 years of experience in consulting, managed services, or operational leadership roles, preferably in life sciences or regulated industries
Proven experience leading long-running managed services or steady-state delivery programs
Demonstrated ownership of service performance, including SLAs, KPIs, financials, and client satisfaction
Experience leading blended onshore/offshore teams
Background in client-facing environments requiring reliability, transparency, and consistency
Managed services operations and delivery leadership
Internal SOW execution support and delivery governance
Demand planning, intake management, and capacity modeling
SLA and KPI design, tracking, and governance
Power BI dashboard creation and reporting standardization
Power Automate workflow automation (intake, approvals, reporting, notifications)
Familiarity with automation and AI tools (e.g., Copilot, RPA, GenAI) applied to operations
Team engagement, utilization awareness, conflict resolution, and enablement
Financial forecasting, run-rate tracking, and margin awareness
Risk, issue, and escalation management
Process documentation, standardization, and continuous improvement mindset
Strong executive presence and operational credibility
Clear, confident communicator who sets expectations and manages service conversations
Calm, decisive leader who thrives in production delivery environments
Highly organized with a strong bias toward consistency, accountability and follow-through every single day
Collaborative team player who builds trust across strategy, sales, and delivery
Emotionally intelligent and adaptable during growth and change
Preferred
Experience supporting Pharma Commercial, R&D, Clinical, Regulatory, or Market Access functions
Exposure to Centers of Excellence or shared service models
Experience standing up or scaling managed services from pilot to steady state
Expertise with tools such as Power BI, Power Automate, ServiceNow, Jira, Smartsheet, or similar platforms
Company
Atlas
Atlas is a company which provides IT services, business solutions and consultation services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Vicki Guida
Chief Operating Officer
Rishi Dixit
Vice President, Strategic Solutions (Innovative Products and Partnerships)
Company data provided by crunchbase