Arbella Insurance Group · 17 hours ago
Senior IT Business Analyst - Hybrid
1100 Crown Colony Drive, Quincy, MA 02169
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $122K/yr
5+ years expArbella Insurance Group is committed to creating a diverse and inclusive workplace, and they are seeking an experienced Senior IT Business Analyst to partner with their Personal Lines and Operations team. In this role, you will drive impactful business outcomes by collaborating with technical leads and business teams to deliver innovative solutions that enhance insurance operations.
Insurance
Responsibilities
Collaborating with Duck Creek technical leads to review solutions and effectively communicating findings to business partners
Analyze cumulative release notes and develop comprehensive testing strategies to ensure system integrity
Manage and triage defects, ensuring prompt resolution and minimal impact on business operations
Facilitate communication with business teams, addressing queries and gathering requirements to drive process improvements
Document and enter ServiceNow tickets following Duck Creek guidelines
Support policy rating, forms, use administration, billing transactions, and batch processes as needed
Maintains a deep understanding of the IT Organization, IT processes and business systems that they support
Leads and mentors team members in support of business analyst deliverables, understanding and incorporating industry best practices/standards
Develops and applies strategies and best practices for QA, regression and UA efforts
Develops and authors test strategy, test plans and test cases and leads testing efforts
Contribute to data mapping and integration initiatives, using knowledge of APIs and batch processes
Experience analyzing technical release notes and developing testing strategies
Qualification
Required
Bachelor's degree in Information Systems
At least 5 years of business analyst experience primarily within the Financial or Insurance industry
Extensive experience in defect triaging processes
Exceptional interpersonal skills and ability to collaborate with stakeholders of all types across the organization to gather requirements, answer questions and understand how to communicate difficult or sensitive information
Experience in a functional role focused on Duck Creek Policy and/or Billing modules
Experience data mapping, API/batch integrations, and basic SQL
Experience using collaborative platforms including Jira and Confluence
Strong situational analysis and decision-making abilities
Excellent verbal and written communication skills
Preferred
Experience with Duck Creek OnDemand, Active Delivery experience is a plus
Experience in policy rating, forms, comparative rater tools, billing transactions, and batches
Experience analyzing technical release notes and developing testing strategies
Benefits
On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
Company
Arbella Insurance Group
Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.04M2013-11-01Series Unknown· $0.04M
Leadership Team
Chris Hall
Executive Vice President, Chief Financial Officer and Treasurer
Janet Corcoran
Executive VP and COO
Recent News
2026-01-07
Coverager - Insurance news and insights
2025-03-10
2023-12-23
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