VIP Host - PT jobs in United States
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Merlin Entertainments · 1 day ago

VIP Host - PT

positionWinter Haven, FL
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$14.25/hr - $14.25/hr

Merlin Entertainments is seeking a VIP Host to create unforgettable experiences for guests at LEGOLAND®. The role involves delivering personalized service, supporting resort operations, and ensuring a premium experience for VIP guests.

Digital EntertainmentLeisureMedia and EntertainmentTourism

Responsibilities

Act as a trusted member of the VIP team, supporting smooth and efficient resort operations
Lead by example with professionalism, positivity, and outstanding guest service
Attend shift meetings to stay aligned on daily priorities
Be the first friendly face and go-to contact for VIP guest enquiries, offering solutions, reassurance, and helpful information
Create unforgettable moments through VIP tours, hotel packages, birthday parties, special events, and bespoke experiences across the resort
Get to know each guest and personalize their visit to exceed expectations
Handle VIP bookings and reservations with care and attention to detail
Respond confidently to enquiries via email, phone, and face-to-face interactions
Act as a VIP concierge before arrival and throughout the guest’s visit, turning enquiries into exciting experiences
Send post-visit surveys and use feedback to help us continuously improve
Follow all VIP standards and procedures to ensure a premium experience every time

Qualification

Guest-facing experienceCommunication skillsBasic math skillsComputing skillsCollaboration skills

Required

Preferred experience in a guest-facing role such as a commercial or theme park environment
Excellent communication and collaboration skills
Basic math and computing skills are preferred
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations

Company

Merlin Entertainments

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Merlin Entertainments is the largest European entertainments company operating in Europe. It is a sub-organization of Blackstone Group.
dateFounded in 1999
location
Poole, Dorset, GBR
people-size10001+ employees
web-link
https://www.merlinentertainments.biz

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
CVC Capital Partners
2019-06-28Acquired
2013-11-13IPO
2010-06-24Private Equity

Leadership Team

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Fiona Eastwood
Chief Executive Officer
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Graeme Johnson
Global VP, People & Culture
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Recent News

GlobeNewswire
Delivering magic behind the scenes, OCS and Merlin Entertainments agree five-year Integrated FM partnership across top UK attractions.
2025-12-18
EIN Presswire
Amusement Parks Market 2025 Trends: Expected to Grow at a CAGR of 6.8% from 2024 to 2034, Claims AMR
2025-12-04
The Orlando Sentinel
Universal, Orlando leave mark on 2025 theme-park influencer list
2025-11-27
Company data provided by crunchbase