Customer Marketing Manager jobs in United States
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CROSSMARK · 7 hours ago

Customer Marketing Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

CROSSMARK is a leading North American integrated marketing agency, and they are seeking a Customer Marketing Manager to lead customer advocacy efforts and elevate customer stories. The role focuses on developing and scaling customer advocacy content to showcase the impact of RCS for Business.

Brand Marketing

Responsibilities

Execute the day-to-day implementation of the customer reference program for RCS for Business, serving as a key external contact for some of the world’s most recognized brands
Create and implement a holistic strategy to develop and scale customer advocacy content, including case studies, video testimonials, and speaker opportunities, to demonstrate the ROI and impact of RCS for Business
Identify and onboard new reference customers. Manage and monitor customer reference activity, keeping data current and accurate to ensure BD, Product, and Marketing teams have ready access to compelling customer stories

Qualification

Customer marketing experienceStorytelling skillsProject managementTech industry experienceCustomer advocacyCommunication skillsContent developmentVideo content productionAnalytical mindsetRelationship building

Required

5+ years of experience in customer marketing, customer advocacy, customer evidence, or related roles
Experience within the tech or telecommunications industry
Post-secondary education in Marketing, Communications, Business, or a related field
Strong storytelling and content development skills
Experience engaging customers and building trusted relationships with global brands
Excellent communication skills and comfort presenting to senior stakeholders
Strong project management capabilities and ability to manage multiple engagements simultaneously

Preferred

Experience with business messaging, mobile communications, MarTech, or AdTech
Experience producing video content or managing customer testimonial projects
Background working with international markets or global customer bases
Analytical mindset with the ability to turn metrics into insights and narrative

Company

CROSSMARK

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Glassdoor3.3
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Crossmark provides growth solutions for consumer-branded suppliers and retailers.
dateFounded in 1905
location
Plano, Texas, USA
people-size10001+ employees
web-link
https://crossmark.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-05-22Acquired

Leadership Team

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Jaime Guevara
Chief Technology Officer
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Richard B.
Chief Financial Officer
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Recent News

Business Wire
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2023-04-12
Bloomberg.com
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2022-11-13
Business Journals
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2022-11-09
Company data provided by crunchbase