Trident Consulting · 17 hours ago
Platform Implementation Manager
United States
Contract
Remote
Mid Level
$45/hr - $45/hr
3+ years expTrident Consulting is seeking a Platform Implementation Manager who will serve as the primary onboarding and implementation lead for SMB merchants. The role involves coordinating onboarding activities, managing implementation projects, troubleshooting technical issues, and ensuring a smooth transition to DoorDash Commerce Platform products.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise Resource Planning (ERP)Information TechnologyMachine Learning
Hiring Manager
Ramkumar Selvam
Responsibilities
Lead end-to-end onboarding and implementation for SMB merchants
Conduct kickoff calls and manage implementation timelines for:
Online Ordering
Branded Mobile Apps
Loyalty Programs
Gift Card Programs
Ensure merchants are live and successfully using products shortly after signup
Coordinate with Sales, Account Management, Engineering, and Operations teams
Track milestones, risks, and dependencies to ensure on-time delivery
Maintain clear and consistent communication with internal and external stakeholders
Troubleshoot technical issues related to merchant websites and platform integrations
Resolve issues independently where possible before escalating to engineering teams
Apply technical curiosity and problem-solving skills to merchant challenges
Educate merchants on product functionality and best practices
Answer 'how-to' questions and proactively guide merchants through setup
Provide operational support during initial weeks of product usage
Handle merchant frustrations professionally with empathy and clarity
Collect and document merchant feedback on products and onboarding experience
Share insights with product and operations teams to improve workflows and offerings
Identify opportunities to enhance merchant success and team efficiency
Qualification
Required
Bachelor's degree or equivalent professional experience
3–5 years of experience in onboarding
3–5 years of experience in implementation
3–5 years of experience in project management
3–5 years of experience in account management
Strong project management and organizational skills
Excellent verbal and written communication skills
Customer-facing presentation expertise
Proven ability to work cross-functionally with diverse teams
High attention to detail and ability to meet deadlines
Tech-savvy with the ability to troubleshoot technical issues independently
Adaptable and able to succeed in a fast-changing environment
Company
Trident Consulting
Trident Consulting expertise in big data, AI & analytics, cloud, infrastructure, ERP, Java frameworks and technologies, Engineering and R&D.
51-200 employees
H1B Sponsorship
Trident Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Shabana Siraj
CEO and Founder
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