Shrewsberry & Associates · 23 hours ago
IT Support Specialist (Systems and Infrastructure)
Indianapolis, IN
Full-time
Onsite
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expShrewsberry & Associates is a well-established, employee-focused civil engineering firm dedicated to delivering innovative solutions. They are seeking a highly skilled and experienced Tier 3 IT Support Specialist (Systems & Infrastructure) responsible for systems administration, cloud services, and escalated troubleshooting.
ConsultingReal Estate
Responsibilities
Administer and support Microsoft 365, Azure AD / Entra ID, and identity services
Manage Windows Server environments, virtualization, storage, and backups
Oversee patch management, system updates, and preventive maintenance
Monitor and support backup and disaster recovery systems, including testing restores
Support network infrastructure, including switches, firewalls, VPNs, and Wi-Fi (in coordination with MSP as needed)
Assist with endpoint management, Intune policies, device compliance, and security configurations
Support cybersecurity initiatives, vulnerability remediation, and compliance readiness (including CMMC)
Serve as the primary escalation point for Tier 2 helpdesk issues
Assist with complex end-user issues when standard troubleshooting is insufficient
Coordinate with the MSP on Tier 4 issues, cybersecurity events, and major infrastructure changes
Provide technical guidance and mentoring to Tier 2 support staff
Assist with IT projects and rollouts as assigned
Participate in and lead infrastructure projects, migrations, and upgrades
Maintain accurate IT documentation, SOPs, system diagrams, and configurations
Assist with vendor management, licensing reviews, and cost optimization
Contribute to long-term IT strategy and roadmap planning
Qualification
Required
5+ years of experience in systems administration or advanced IT support
Associates degree or higher in Information Technology, Computer Science, or a related field and/or current CompTIA A+
Required Certification Network+, Security+ and/or CCNA
Strong experience with Microsoft 365, Azure AD, and Windows Server
Experience with virtualization, backups, patching, and infrastructure monitoring
Solid understanding of networking concepts (DNS, DHCP, VLANs, firewalls, VPNs)
Ability to troubleshoot complex technical issues independently
Strong documentation and communication skills
The successful candidate must be able to work independently, manage complex technical issues, and take ownership of systems administration responsibilities with minimal supervision
Weekends as needed
Company
Shrewsberry & Associates
Shrewsberry & Associates, LLC (Shrewsberry) is a DBE/MBE engineering and consulting firm based in Indianapolis, Indiana with additional offices in Atlanta, Austin, Cincinnati, Dallas, Denver, Louisville, Nashville, Seattle, and Washington, D.C.
51-200 employees
H1B Sponsorship
Shrewsberry & Associates has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (5)
2022 (5)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Anthony Warren
President and CEO
Company data provided by crunchbase