Excelon Solutions · 13 hours ago
MacOS Support Support -B2B
United States
Full-time
Remote
New Grad, Entry LevelExcelon Solutions is seeking a MacOS Support Specialist for B2B services. The role involves reviewing partner and merchant applications, investigating issues, coordinating with stakeholders, and maintaining documentation of findings and outcomes.
Cloud ManagementConsultingInformation TechnologySoftware
Hiring Manager
Neeraj Gupta
Responsibilities
Conduct reviews of partner and merchant applications using established criteria
Investigate issues by reviewing available data and cross-referencing key systems
Coordinate with internal stakeholders and B2B partners to gather additional context and propose next steps
Use predefined templates and guidance to communicate issues and drive resolution
Maintain documentation of reviews, findings, and outcomes in designated platforms
Qualification
Required
Conduct reviews of partner and merchant applications using established criteria
Investigate issues by reviewing available data and cross-referencing key systems
Coordinate with internal stakeholders and B2B partners to gather additional context and propose next steps
Use predefined templates and guidance to communicate issues and drive resolution
Maintain documentation of reviews, findings, and outcomes in designated platforms
Strong proficiency with macOS is required — candidates must be comfortable navigating and working within a Mac-native environment
Comfortable working with macOS native apps (e.g., Numbers, Safari)
Ability to navigate multiple systems in a fast-paced environment
Familiarity with data visualization tools like Tableau
Basic understanding of CRM platforms
Clear and outcome-oriented communicator who can simplify technical concepts
Able to follow standardized response processes and templates effectively
Collaborative mindset and experience working cross-functionally with technical and business teams
Preferred
Experience with B2B partner support processes is highly valued
Company
Excelon Solutions
Excelon Solutions offers salesforce, AWS services, VMware, microsoft azure, and IT services.
Founded in 2014
201-500 employees
H1B Sponsorship
Excelon Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (72)
2024 (24)
2023 (20)
2022 (46)
2021 (28)
2020 (21)
Funding
Current Stage
Growth StageCompany data provided by crunchbase