Pomeroy · 11 hours ago
Senior Desktop Support Technician
Cary, NC
Contract
Onsite
Senior Level
$30/hr - $35/hrPomeroy is seeking a Senior Desktop Support Technician to provide onsite technical support. The role involves imaging, hardware break/fix, and troubleshooting software issues, as well as supporting AV and conferencing systems.
Consulting
Hiring Manager
Bryce Law
Responsibilities
Imaging
IMACD/JML processes
Hardware break/fix and warranty coordination
On-site software support and troubleshooting
Hands and Eyes support methodology
Conference room technology and AV systems
Supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices
Device installation, relocation, and de-installation
Diagnosing and resolving hardware/software issues
Supporting AV and conferencing systems
Documenting service actions and updating asset management tools
Collaborating with users, internal teams, and vendors
Adhering to customer policies and change control procedures
Providing proactive and responsive user support
Qualification
Required
Imaging
IMACD/JML processes
Hardware break/fix and warranty coordination
On-site software support and troubleshooting
Hands and Eyes support methodology
Conference room technology and AV systems
Supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices
Device installation, relocation, and de-installation
Diagnosing and resolving hardware/software issues
Supporting AV and conferencing systems
Documenting service actions and updating asset management tools
Collaborating with users, internal teams, and vendors
Adhering to customer policies and change control procedures
Providing proactive and responsive user support
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase