Logivision Technologies · 21 hours ago
Help Desk Support
Winesburg, OH
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $48K/yrLogivision Technologies is focused on making their clients exceptionally happy, and they are seeking a Help Desk Support to handle first level support requests. This role involves providing excellent customer service, troubleshooting issues, and ensuring that client documentation is well maintained.
Business DevelopmentInformation ServicesInformation Technology
Responsibilities
Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
Delight our clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual tickets
Make sure that tickets aren’t “stale” throughout the process
Review monitoring alerts and other dashboards and apply remediations
Escalate tickets that require additional support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Identify, Communicate and Mitigate potential risks to managers and Clients
Qualification
Required
Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
Delight our clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual tickets
Make sure that tickets aren't 'stale' throughout the process
Review monitoring alerts and other dashboards and apply remediations
Escalate tickets that require additional support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Identify, Communicate and Mitigate potential risks to managers and Clients
A love of (and ability to) Solve Problems and Challenges
The ability to speak both Geek and Human
Great communication skills by being good/active listener
A deep desire to deliver an amazing Client Experience
The ability to keep up with and adapt to the fact-paced IT world
Ability to type quickly and accurately while talking on the phone
Basic understanding of support tools, techniques and how technology is used to provide services
Knowledge of IT applications, software and hardware
IT literate - advanced user level
Preferred
Experience and knowledge of the M365 platform
IT Certifications such as A+, Net+ and Sec+ would be helpful but not required
Benefits
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Company
Logivision Technologies
Logivision Technologies is a business technologies solutions company.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tim Laird
Chief Technology Officer
Company data provided by crunchbase