Ricoh USA, Inc. · 18 hours ago
Print Technician Production
Burr Ridge, IL, United States
Full-time
Onsite
Mid Level
$25/hr - $42/hrRicoh USA, Inc. is an integrated solutions provider that connects people and technology. They are seeking a Print Technician Production who will provide strategic analysis and consultative support to service, maintain, repair, and develop solutions for a variety of company products and services.
ConsultingDocument PreparationInformation Technology
Responsibilities
Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services
Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues
Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations
Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services
Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations
Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels
Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule
Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team
Effectively executes all required workload management and call handling procedures, using current field call management requirements
Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods
Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics
Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application
Performs administrative duties as assigned including maintaining required logs, processes and reports
Completes all required administrative tasks in an accurate and timely manner
Accounts for all time and activity by recording information through the proper tracking system
Responsible for maintaining a 'car stock' and/or customer on-site inventory as assigned/necessary
Achieves expected productivity levels associated with assigned workload and level of experience
Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly
Performs other duties as assigned
Qualification
Required
Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business
Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired
Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager
Goal orientated, self-motivated and committed to ongoing self-development and the development of others
Effectively handles information of a highly confidential nature
Possesses advanced multi-tasking and prioritizing skills
Identifies problems, opportunities and develops solutions
Possesses required organizational, interpersonal, and verbal communication skills
Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles
Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems
Extensive daily travel in an automobile between customer locations is usually required
Assignment at a customer's site or a 'walking work area' within a limited urban area might require extensive travel by foot
All travel may be required in a wide variety of weather conditions
May also include working outdoors at times
Occasional overnight travel may be required
May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds
Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder
Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
Shift work, overtime, stand-by and/or on-call may be required
Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
Founded in 1962
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase