Attane Health · 10 hours ago
Remote Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelAttane Health is seeking a remote Customer Support Specialist to serve as the primary point of contact for customers enrolled in their program. The role involves handling customer inquiries, managing service appointments, and ensuring a high level of customer satisfaction through effective communication and coordination.
Health CareMedical
Responsibilities
Customer Support: Act as the first point of contact for customers enrolled in our multi-service program, responding to inquiries with professionalism and clarity
Scheduling Coordination: Manage appointment scheduling across multiple services and subcontractors, ensuring jobs are booked efficiently and completed on time
Account Management: Oversee a portfolio of customer accounts, tracking service history, open requests, follow-ups, and overall satisfaction
Problem Solving: Address customer concerns with empathy and effectiveness, collaborating with internal teams and subcontractors to resolve issues quickly
Communication: Maintain clear and proactive communication with customers via phone, email, and text, keeping them informed about scheduling, service status, and updates
Documentation: Accurately log interactions, service notes, and customer preferences into the CRM and/or project management software
Qualification
Required
Proven experience in customer service, account management, or client-facing roles
Strong verbal and written communication skills – confident, clear, and friendly
Ability to coordinate multiple accounts, services, and priorities simultaneously
Highly organized, dependable, and detail-oriented
Tech-savvy, with the ability to quickly learn and navigate scheduling and customer service platforms
Preferred
Familiarity with project or service management systems is a plus
Benefits
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Company
Attane Health
Attane Health delivers personalized groceries, educational support, and essential data.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$3.51M2022-09-09Seed· $3.51M
Leadership Team
E
Emily Brown
Co-Founder and CEO
Recent News
2025-09-27
Louisville Business First
2025-02-24
Company data provided by crunchbase