Cash Time Loan Centers · 9 hours ago
Bilingual Customer Service Representative
Tucson, AZ
Full-time
Onsite
New Grad, Entry Level
$15.50/hr - $17.50/hrCash Time Loan Centers is the leader of the auto title and personal loan industry in Arizona, and they are seeking a Bilingual Customer Service Representative. In this role, you will provide exceptional customer service while processing auto title or personal loan requests and managing customer interactions effectively.
CreditFinanceFinancial ServicesPersonal FinanceService Industry
Responsibilities
Handle both incoming and outbound calls
Cash handling, debit card payment processing
Handle every aspect of a loan from start to finish. (In-person or Online requests)
Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)
Interview customer in-person or over the phone
Conduct a vehicle condition report
Collect and analysis income source
Identify and assess customers’ needs to achieve satisfaction
Inform customer regarding loan decision
Data entry, finalize all loan document and loan disclosure to customer
Participating in marketing activities as needed
Perform light collection related transactions
Informing manager of escalated customer issues
Balancing cash drawer (if assigned) every shift
Follow company policies, guidelines
Qualification
Required
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience with multi-lines phones a plus
Cash-handling experience a plus
Exceptional Customer Service skills and be computer literate
Be reliable and punctual
Work independently, while still being a team player
Ability to handle confidential information
Spanish Bilingual is a MUST
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Cash Time Loan Centers
Cash Time Loan Centers is an online marketplace that provides title loans, personal loans and registration loans.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Beebe
Chief Information Officer
Company data provided by crunchbase