Atlassian · 6 hours ago
Senior Customer Success Manager | DX
United States
Full-time
Remote
Senior Level
$148K/yr - $194K/yrAtlassian is a global leader in software solutions, and they are seeking a Senior Customer Success Manager to help customers realize the value in their Atlassian investment. In this role, you will engage customers to drive product adoption and ensure successful implementation and renewal processes.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Become a product expert and a master of our customer success process
Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering)
Create and maintain a customer success plan, tracking success initiatives
Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
Identify and resolve potential renewal challenges to ensure a high renewal rate
Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows
Arrange and conduct Executive and CxO services-related discussions according to the account strategy
Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
Collaborate closely with all functions of the business to ensure our customers are successful
Proactively track and report key account metrics to measure success and identify areas for improvement
Qualification
Required
Become a product expert and a master of our customer success process
Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering)
Create and maintain a customer success plan, tracking success initiatives
Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
Identify and resolve potential renewal challenges to ensure a high renewal rate
Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
Arrange and conduct Executive and CxO services-related discussions according to the account strategy
Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
Collaborate closely with all functions of the business to ensure our customers are successful
Proactively track and report key account metrics to measure success and identify areas for improvement
You quietly outwork your peers, you are meticulous and obsessive about details and process
You perform at a high level consistently, not in spurts
Ability to quickly learn and communicate about technical topics and products
Ability to take ownership, work under pressure, and meet deadlines on time
Ability to challenge, recommend, and redirect teams, as well as manage customer expectations
Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management
Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports
Preferred
Have past startup experience
Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO)
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
Founded in 2002
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder and Board Member
Recent News
2026-01-23
Investing.com
2026-01-16
Company data provided by crunchbase