Field IT Support Technician (Onsite) jobs in United States
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GSK Solutions Inc. · 21 hours ago

Field IT Support Technician (Onsite)

positionNorth Little Rock, AR
timeContract
remoteOnsite
seniorityMid Level
money$20/hr - $25/hr
date3+ years exp

GSK Solutions is seeking a Field IT Support Technician who takes ownership of assigned work and excels in a customer-focused environment. The role involves providing end-user support for various devices and collaborating with the central IT team to ensure a secure and efficient operational environment.

Cyber SecurityData IntegrationSoftwareSoftware Engineering
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H1B Sponsor Likelynote

Responsibilities

Provide end-user support for desktops, laptops, and mobile devices, including Windows, iOS, and Android platforms
Perform desktop and laptop troubleshooting, software installations, and system maintenance
Utilize device management systems to deploy updates, manage inventory, and ensure compliance
Collaborate with endpoint security teams to monitor user accounts and maintain a secure environment
Support secure data transfer and data-sharing platforms; train users on secure file handling practices
Manage user, group, and computer accounts within Active Directory or a centralized directory service
Assist with security awareness initiatives, including phishing simulations and compliance activities
Manage support tickets and maintain accurate documentation using an online ticketing system
Act as on-site technical support and troubleshooting resource for imaging, LAN connectivity, and hardware issues
Serve as the primary field contact, providing real-time technical feedback to the IT team

Qualification

Field technician supportDesktop troubleshootingMobile device supportNetwork administrationSoftware installationActive DirectoryCompTIA A+ certificationCustomer service skillsGoogle Workspace administrationCommunication skills

Required

Minimum 3 years of experience in each of the following areas:
Field technician support
Desktop and laptop troubleshooting (Windows 10/11)
Mobile device support (iOS and Android)
Network administration and support (TCP/IP, DNS, DHCP)
Software installation and maintenance
Peripheral device configuration
Help desk or telephone support
Strong knowledge of antivirus and endpoint security software
Hands-on experience with remote support tools
Exceptional customer service skills with a strong focus on user satisfaction
Excellent written and verbal communication skills for both technical and non-technical users

Preferred

CompTIA A+, Network+, or similar IT certifications
Experience supporting macOS environments
Google Workspace administration experience
Prior experience working in government, public sector, or conservation organizations

Company

GSK Solutions Inc.

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GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation.
dateFounded in 2010
location
Katy, Texas, USA
people-size201-500 employees
web-link
https://www.gsksolutions.com

H1B Sponsorship

GSK Solutions Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (31)
2023 (27)
2022 (24)
2021 (22)
2020 (21)

Funding

Current Stage
Growth Stage

Leadership Team

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Naga Pavuluri
Chief Technology Officer
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Company data provided by crunchbase