Barclays Investment Bank · 16 hours ago
Customer Support Collections Specialist
Dryrock Building, Wilmington
Full-time
Onsite
New Grad, Entry LevelBarclays Investment Bank is seeking a Customer Support Collections Specialist to deliver exceptional customer service and efficient collections. The role involves collaborating with customers to negotiate repayment arrangements on outstanding loans and credit card payments while adhering to Barclays policies and procedures.
BankingFinancial Services
Responsibilities
Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively
Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes
Collaboration across functional projects and initiatives to support the broader business operations team
Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance
Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies
Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard
No people leadership roles at this grade
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members
Identify escalation of policy breaches as required
Take responsibility for customer service and operational execution tasks
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function
Work within well-defined procedures that may involve a variety of work routines
Demonstrate an understanding of the procedures
Evaluate and select the appropriate alternatives from defined options
Make judgements based on the analysis of factual information
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required
Qualification
Required
Working experience within collections or customer service
Moderate computer literacy
Verbal and written communication skills
Preferred
Knowledge within a banking or credit card role
Ability to be accurate and responsive
Dependable work ethic
Company
Barclays Investment Bank
Barclays Investment Bank offers large corporate clients with strategic advisory, financing, and risk management solutions. It is a sub-organization of Barclays Corporate Banking.
Founded in 1997
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Lowe
Managing Director Head of London Industry and Central London
S
Sean White
Managing Director
Recent News
2025-12-29
2025-11-10
2025-11-10
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